Specialist, Benefits & Leave of Absence

The Benefits & LOA Specialist is responsible for the daily administration and operational support of the company’s benefits and leave programs. This role ensures employees receive timely, accurate assistance with health and welfare benefits, retirement plans, wellness offerings, and all leave‑of‑absence programs. The Specialist partners closely with HRBPs, Payroll, managers, and external vendors to provide high‑quality service, maintain compliance, and support an excellent employee experience across a multi‑state environment.

What You'll Do:

• Serve as the primary point of contact for employee benefit inquiries, providing clear guidance on medical, dental, vision, life, disability, wellness programs, retirement plans, and other benefits.

• Process day‑to‑day benefit transactions, including new hire enrollments, qualifying life events (QLEs), terminations, and corrections in HRIS/benefits systems.

• Support annual open enrollment activities, including system preparation, testing, employee communications, troubleshooting, and coordination with vendors.

• Assist with data audits, eligibility reconciliations, and billing reviews to ensure accuracy between HR/Payroll systems and benefit providers.

• Maintain benefits documentation, employee guides, intranet content, and resource materials to ensure information is current and accessible.

• Coordinate with vendors to resolve claim issues, escalations, and employee concerns in a timely and service‑oriented manner.

• Support compliance activities, including ACA reporting, HIPAA processes, ERISA notices, and other regulatory requirements as assigned.

• Assist employees with 401(k) enrollment questions, contribution changes, loans, and general plan inquiries.

• Coordinate with the retirement plan provider on participant issues, data corrections, and routine administration needs.

• Support annual processes such as nondiscrimination testing and Form 5500 by gathering data and collaborating with internal partners.

• Serve as the day‑to‑day support contact for employee leave requests, including FMLA, state leave programs, STD/LTD, parental leave, and company‑provided leaves.

• Partner with third‑party LOA administrators to ensure timely initiation, tracking, and processing of leaves.

• Communicate leave status, documentation requirements, return‑to‑work details, and policy expectations to employees and managers.

• Coordinate LOA‑related payroll actions such as pay adjustments, benefit premium changes, and time‑off entries.

• Maintain accurate LOA records, ensuring documentation is filed, updated, and compliant with federal/state regulations.

• Identify issues or trends in leave processing and help implement process improvements to enhance employee experience and consistency.

• Provide tier‑2 support to HRBPs, managers, and Payroll on benefits and leave questions requiring detailed knowledge or case review.

• Assist with vendor scorecard reviews, service escalations, and routine performance check‑ins.

• Support HR projects such as plan updates, vendor transitions, system enhancements, and employee communication campaigns.

What You'll Bring:

• Minimum of 3 years of experience in benefits administration, LOA administration, or related HR operations.

• Experience working with HRIS and benefits administration systems; comfort navigating multiple platforms and vendors.

• Strong customer service skills with the ability to translate complex benefits and leave rules into understandable guidance.

• Excellent attention to detail, prioritization, and organizational skills in a high‑volume, deadline‑driven environment.

• Strong communication skills and ability to work effectively with employees, managers, vendors, and HR partners.

• Prefer experience in multi‑state environments and/or complex organizations undergoing change or growth.

About Us:
Renuity is a national leader in the direct-to-consumer home improvement industry, dedicated to transforming spaces and enhancing lives. As one of the fastest-growing providers in the country, we operate under the Renuity brand and through a network of trusted regional companies—including Mad City Windows & Baths, Pacific Bath, FHIA Remodeling, Statewide Remodeling, MaxHome, Rite Window, and Closet America.

Backed by private equity and fueled by an ambitious growth strategy, Renuity has expanded rapidly through strategic acquisitions. Today, we’re focused on unifying our brands, streamlining operations, and delivering exceptional service to homeowners nationwide. We’ve already helped hundreds of thousands of customers upgrade their homes with quality products and expert installation—at competitive prices.

At Renuity, you’ll join a dynamic, fast-paced, and collaborative team where your work directly contributes to the company’s success. Our people work closely with executive leadership, embrace innovation, and drive real impact. Whether you’re in the field or at HQ, you’ll be part of shaping the future of home improvement—and building a career you can be proud of.

To learn more, visit www.renuityhome.com.

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Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. 

If you have a question regarding your application, please contact [email protected]

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