Specialist, APAC People Services

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Government-Related Administration

Safeguard the business against regulatory and compliance risks, optimizing processes for the following:

• Own and administer work pass administration for Singapore employees (EP, S Pass, Work Permit), including applications, renewals, cancellations, and changes, ensuring full accuracy, timeliness, and ensuring overall compliance with MOM guidelines.

• Take accountability for preparing, submitting, and tracking regulatory documentation and statutory submissions through relevant government portals under established procedures.

• Manage statutory and government-related claims such as National Service claims and statutory leave submissions, ensuring timely, accurate, and compliant processing.

• Independently ensure timely completion and submission of all government-related surveys and statutory reports.

• Serve as the first and last point of contact for employee and stakeholder queries related to Singapore employment regulations and statutory entitlements, taking ownership of issue resolution and escalating complex cases where needed but seeing through to resolution

• Own workmen Injury claims process by educating line managers on process and requirements, by coordinating documentation, insurer submissions, and follow-ups through to full closure.

• Take responsibility for CorpPass access validation and system access checks requiring local verification.

Internal People Operations

Act as the local Singapore representative for the APAC People Services team, serving as the key bridge between Singapore employees, managers, and the regional People Services team to ensure a seamless employee experience and strong execution of People Operations processes.

• Partner closely with the APAC People Services hub, Payroll, Finance, and local People Partners to ensure smooth, compliant, and reliable execution of Singapore People Operations activities, proactively spotting and resolving gaps between local business needs and regional processes.

• Own the end-to-end coordination of physical onboarding and offboarding activities, including onsite orientations, documentation collection, and asset return.

• Prepare and issue employee letters and supporting documents with strong attention to detail, ensuring proper approvals, formatting, and audit-ready record keeping.

• Maintain accurate monthly operational and compliance reporting, including headcount, leave, and reconciliation-related data.

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• More than 5 years of experience in People Operations, HR, or Business Administration, ideally within a fast-paced and high individual accountability environment.

• Strong working knowledge of the Singapore Employment Act, MOM regulations, and statutory requirements, coupled with sound judgment stemming from an appreciation of good appreciation the local socio-economic climate

• Strong attention to detail with the ability to manage high-volume, transactional work accurately while maintaining compliance and service quality.

• Customer-centric mindset with a strong focus on employee experience, acting as the local bridge between employees and the offshore shared services team to ensure smooth, responsive, and practical support.

• High ownership and accountability, with the ability to independently drive issues to closure rather than relying on escalation or supervision.

• Strong stakeholder management skills, with the ability to coordinate effectively and communicate clearly with employees, HR partners, regional shared services teams, Payroll, Finance, and cross-functional stakeholders.

• Comfortable working with HR systems and government portals, with strong operational discipline and audit-ready documentation standards.

• Tech-savvy, with experience in HRIS (Workday preferred), ticketing systems (JIRA), and knowledge management tools (Confluence) being a strong advantage.

• Highly adaptable, proactive, and able to prioritize effectively in a fast-paced environment with shifting business needs.

• Comfortable working onsite and collaborating across local and regional teams to ensure strong execution of People Operations support.

What We Offer

• A dynamic and challenging work environment.

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

 

What Success Looks Like

• Accurate and compliant execution of People Operations tasks

• Timely completion of statutory and regulatory submissions

• Smooth employee onboarding and offboarding experience

• Strong collaboration with regional stakeholders