Specialist, APAC People Services

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Employee Lifecycle Management

• Manage and execute key employee lifecycle events including onboarding, probation, confirmation, internal transfers, promotions, and offboarding.

• Ensure all employee changes are processed accurately and within SLA timelines, maintaining alignment with company policies and statutory requirements.

• Coordinate with relevant teams (Payroll, Systems, Finance, IT, Workplace) to ensure seamless employee transitions and an end-to-end experience.

 

HR Systems & Data Management

• Maintain accurate and up-to-date employee data in Workday and other HR systems.

• Support HR data audits, system updates, and compliance checks to ensure data integrity and security.

• Collaborate with People Systems and Analytics teams to troubleshoot data issues and optimize workflows.

 

People Data Reporting and Documentation

• Provide support in creating and maintaining reports related to People Data Reports and documentation, including leave data, attrition metrics, and other relevant people metrics.

• Support internal and external audits with timely documentation and reporting.

 

Process Improvement & Risk Mitigation

• Identify process gaps, inefficiencies, or risks and propose practical solutions for improvement.

• Participate in regional transformation projects, standardization efforts, and automation initiatives to elevate the employee experience.

 

Service Delivery & Communication

• Maintain SLAs, KPIs, and CSAT scores to ensure service excellence and drive improvement actions.

• Communicate proactively to manage expectations, resolve issues, and drive shared accountability in service delivery.

• 3-5 years of experience in People Operations.

• Passion for employee experience "Employees are our customers" mindset.

• Strong problem-solving, time management, and attention to detail skills.

• Ability to work independently, prioritize tasks effectively and meet deadlines in a fast-paced environment.

• Excellent written and verbal communication skills in English.

• Tech-savvy, with experience in HRIS (Workday preferred), ticketing systems (JIRA) and knowledge management tools (Confluence) being a plus.

• Highly adaptable, proactive and a team player with a strong sense of ownership.