Special Police Officer 5

ABOUT HOLBROCK ESTATES SUPPORTIVE HOUSING PROGRAMS:
HolBrock Estates Supportive Housing Programs provide long-term, service-enriched housing for individuals with mental health diagnoses, disabilities, and other complex life challenges. Our mission is to support housing stability, personal empowerment, and safety in a structured, trauma-informed environment.

As part of this commitment, HolBrock Estates maintains a dedicated Special Police Department responsible for ensuring the safety and security of our residents, staff, and facilities across multiple licensed sites.

POSITION TITLE: Special Police Officer 

ALTERNATE TITLE(S): Security Officer, Safety & Compliance Officer

COMPANY: HolBrock Estates Supportive Housing Programs

DIVISION: Operations

DEPARTMENT: Special Police Operations

UNIT: Facility-Based Patrols & Safety Oversight

ACCOUNTABLE TO: Special Police Officer Chief (or CEO in their absence)

ACCOUNTABLE FOR: Maintaining a secure and orderly environment for clients, staff, and visitors by patrolling designated properties, preventing and responding to incidents, and enforcing facility policies in accordance with Maryland law and organization standards

ANTICIPATED TRAVEL: Yes – multiple properties throughout Maryland

CLASSIFICATION: W-2 (Non-exempt, hourly)

COMPENSATION: $20.00/hour

BENEFITS PACKAGE: Yes 

SCHEDULE:

Night Shift Patrol Coverage

Total Authorized Team Hours: 56 hours/week (combined for all 4 SPOs)

Shift Window: 11:00 PM – 8:00 AM (1 unpaid hour per shift)

Schedule Type: Flexible, as assigned by the SPO Chief

Coverage Expectations: 

Patrol each office location at least once per night shift:

3310 Eastern Avenue

1119 E Monument Street

301 S Conkling Street

Patrol each residential location at least twice per night shift:

112 S Mount Street

248 N Fulton Avenue

819 N Fremont Avenue

1006 E North Avenue

1649 Darley Avenue

3415 Holmes Avenue

2140 Druid Hill Avenue

1114 E 20th Street

1116 E 20th Street

1723 Gwynns Falls Parkway

1425 Ensor Street

1711 Ensor Street

1822 N Pulaski Street

809 N Rose Street

3021 Garrison Boulevard

1620 Druid Hill Avenue

1638 Ruxton Avenue

Duties:

Respond promptly to any overnight disturbances, incidents, or emergencies

Complete full documentation for each shift

Reporting Method:

Entered in Redline Software

Or emailed to [email protected] by 9:00 AM daily

Day Shift Patrol Coverage

Total Authorized Team Hours: 40 hours/week (combined for all 4 SPOs)

Shift Window: 10:00 AM – 10:00 PM (Flexible 8-hour shifts)

Schedule Type: Flexible, as assigned by the SPO Chief

Coverage Expectations:

Patrol each residential location at least once per day

Provide SPO intervention and event support at:

3310 Eastern Avenue

1119 E Monument Street

301 S Conkling Street

Duties:

Respond to daytime disturbances or support needs

Complete full documentation for each shift

Reporting Method:

Entered in Redline Software

Or emailed to [email protected] by end of shift

SUMMARY OF POSITION RESPONSIBILITIES:SCHEDULED DUTIES AND RESPONSIBILITIES

Patrol facilities, grounds, and common areas regularly

Deter and monitor for unauthorized activity or safety hazards

Maintain visibility and professionalism at all times

Complete detailed daily activity and patrol logs

Emergency & Incident Response

Respond to on-site crises or emergencies with calm and control

Apply de-escalation and trauma-informed approaches as appropriate

Request support from EMS, clinical teams, or law enforcement when needed

Complete incident reports accurately and in a timely manner

Facility Oversight & Support

Monitor entrances and exits; enforce visitor protocols

Support enforcement of rules on curfews, contraband, loitering, etc.

Assist staff during behavioral episodes or high-risk procedures

Escort residents, visitors, or staff during sensitive moments or transitions

Compliance & Communication

Maintain compliance with Maryland State Police regulations

Ensure Special Police Commission and CPR/First Aid certifications remain current

Report regularly to site supervisors and the Special Police Officer Chief

Participate in staff briefings, meetings, and required trainings

UNSCHEDULED DUTIES AND RESPONSIBILITIES

Provide emergency shift coverage during call-outs or critical incidents

Assist during community events, inspections, or drills

Collaborate with external first responders during investigations

Participate in safety or compliance-related audits and accreditation visits

Contribute to crisis debriefings and program safety reviews

The Safety Officer will be responsible for maintaining the facility or organizational Safety Binder that contains all safety policies, a grid of scheduled and required safety activities, all forms for conducting and documenting safety activities, and completed documentation of all safety activities that include recommended areas of improvement and the date and details regarding the improvements completed.

The Safety Officer will be responsible for obtaining and facilitating an annual external inspection, obtaining a copy of the inspection report along with the criteria used for the inspection (if not included on the inspection report), clarifying with the inspector all recommendations for improvement made on the report, placing a copy in the clinic safety binder, making a copy of the report for presentation, and reporting the results to the appropriate team, committee, and/or manager.

The Safety Officer is responsible for completing a quarterly self-inspection and required documentation and submitting/presenting the reports to the appropriate team, committee, and/or manager.

All self-inspection reports and correction activities will be reviewed by the appropriate team, committee, and/or manager, and noted in meeting documentation. The Safety Officer will report the results of the self-inspections, follow-up activities, and their recommendations for improvements to the appropriate team, committee, and/or manager to ensure the organization utilizes the information to increase the level of safety throughout its operations.

The Safety Officer will maintain a record of all inspection documentation and reports, including recommendations and corrections made, and all meeting minutes that correspond with the specific inspection and resulting improvement activities.

Emergency Preparedness Responsibilities

The Safety Officer will be responsible for the following emergency preparedness activities:

Conducting and/or coordinating all required emergency drills.

Conducting drills in a manner and with the necessary precautions to not unduly disturb persons served or the ongoing provision of services.

Completing the appropriate Emergency Drill Reporting Form.

Educating and informing staff members following drills as to response patterns and improvements in responses.

Reporting the results of emergency drills and providing a copy of each report to the appropriate team, committee, and/or manager.

Utilizing management team recommendations and decisions, based on drill reports, to improve safety at the clinics.

Maintaining a record of all drills at each site in the Safety Binder.

Training and Education Responsibilities

The Safety Officer will provide and/or coordinate initial and ongoing health and safety training for all employees. Within this role, cooperation with the organization’s Human Resources Department and/or Training Designee will support the development of training materials, protocols, and documentation of completed safety orientation or ongoing safety training.

The Safety Officer will receive training, supported by Freedom Healthcare, LLC and Lighthouse Behavioral Health Center, LLC, based on the assessed safety needs of the organization and the educational needs of the individual responsible for organizational safety.

PHYSICAL DEMANDS

Extended periods of walking or standing

Occasional physical restraint, lifting, or redirection during emergencies

Work in varied indoor/outdoor conditions and weather

WORKING CONDITIONS

Operates within residential and clinical care environments

May involve high-stress situations involving behavioral health crises

Requires calm, professional demeanor and sound judgment at all times

COMPETENCIES AND SKILLS

Familiarity with Maryland Special Police authority and procedures

Strong written communication and incident documentation ability

Experience in emergency response, crisis de-escalation, and behavioral support

Training in trauma-informed practices (CPI, TCI, or similar)

Ability to work cooperatively with clinical and operational teams

Knowledge of HIPAA, COMAR, and client rights in behavioral health settings

EDUCATION / TRAINING / QUALIFICATIONS

Valid Maryland Special Police Officer Commission (active and in good standing)

High school diploma or GED (required)

CPR/First Aid Certification (or ability to obtain within 30 days of hire)

At least 1 year of experience in law enforcement, security, or behavioral health settings

Prior experience in housing, shelter, or mental health programs preferred