Speaking Customer Service for Health Products Department in Athens Greece

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: March 17, 2026

Job Description

Mercier Consultancy is delighted to announce an opening for a Customer Service Representative for our Client's Health Products Department located in Athens, Greece. In this vital role, you will provide exceptional support to our customers, assisting them with inquiries related to health products and wellness solutions.

Your role will be crucial in helping clients navigate product information, availability, and usage, ensuring they receive the highest quality customer care while making informed choices about their health products.

Responsibilities

• Deliver outstanding customer service through phone, email, and chat regarding health product inquiries
• Assist customers with questions about product details, orders, and returns
• Effectively resolve customer complaints and inquiries in a professional manner
• Document all customer interactions accurately in our CRM system
• Collaborate with internal teams to ensure timely order fulfillment and deliver seamless customer experiences
• Gather feedback from customers to improve our product offerings and service quality
• Stay informed about trends in the health and wellness sector to provide knowledgeable assistance

Requirements:
• Fluent in English, with excellent communication skills; additional language skills are a plus
• Strong customer service orientation with a passion for health and wellness
• Experience in customer service, particularly in health, wellness, or retail sectors, is preferred
• Able to manage multiple inquiries and provide timely solutions
• Detail-oriented with strong organizational abilities
• Genuine interest in health products and eager to help customers make informed decisions
• Familiarity with customer support software and CRM systems is an advantage

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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