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Spanish-Speaking Customer Support for Ride-Sharing App Department In Greece

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: February 19, 2026

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Quick Summary

We are seeking a Spanish-speaking Customer Support Representative for our Ride-Sharing App in Athens, Greece. The ideal candidate will provide top-notch support to Spanish-speaking users, ensuring a seamless experience. Proficiency in Spanish is a must for this role.

Job Description

Mercier Consultancy is excited to announce an opening for a Spanish-Speaking Customer Support Representative for our Ride-Sharing App Department in Greece! In this dynamic role, you will assist our Spanish-speaking users as they navigate our ride-sharing platform, providing top-notch support and ensuring a seamless experience. Your proficiency in Spanish will be essential in helping customers derive maximum value from our services.

This position is perfect for individuals who are passionate about technology, transportation, and exceptional customer service. If you thrive in a fast-paced environment and enjoy problem-solving, we would love to hear from you!

Responsibilities

• Respond to customer inquiries in Spanish via email, phone, and chat
• Assist users with account issues, ride bookings, and fare inquiries
• Document customer interactions and resolutions accurately in our support system
• Collaborate with technical teams to resolve customer issues effectively
• Educate users on app features and ride-sharing best practices
• Gather feedback to help optimize the customer experience
• Participate in ongoing training to enhance knowledge of the industry and app functionalities


Requirements:
• Fluency in Spanish and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Prior experience in customer support, preferably in tech or transportation sectors
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused attitude with a passion for helping others
• Ability to work in a fast-paced, dynamic environment
• Familiarity with ride-sharing platforms is a plus


Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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