Spanish-Speaking Customer Support for Online Marketplace Platform Department

Mercier Consultancy

Greece Remote permanent

Posted: February 19, 2026

Required Skills

Job Description

Mercier Consultancy is excited to announce an opening for a Spanish-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this dynamic role, you will serve as the primary point of contact for our Spanish-speaking clients, providing them with essential support as they navigate our online marketplace. Your role will be crucial in ensuring that customers have a seamless and enjoyable shopping experience.

This position is perfect for individuals who are passionate about e-commerce and customer service. If you are a proactive communicator with a knack for problem-solving, we want to hear from you!

Responsibilities

• Assist customers in Spanish via phone, email, and chat with inquiries related to the online marketplace
• Provide information on products, order statuses, returns, and shipping inquiries
• Accurately document customer interactions and resolutions in our support system
• Collaborate with internal teams to resolve issues and escalate as necessary
• Gather feedback from customers to improve our services and offerings
• Participate in training sessions to stay updated on new product features and marketplace policies

Requirements:
• Fluency in Spanish and English, both written and verbal, is required.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Experience in customer support, preferably in the e-commerce or retail sector
• Strong interpersonal and communication skills
• Ability to troubleshoot and resolve customer issues efficiently
• Customer-centric attitude with a focus on satisfaction and quality service
• Ability to multitask and manage inquiries in a fast-paced environment
• Familiarity with online marketplace platforms is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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