Spanish-Speaking Customer Support for Imperial - Work from Home, in Greece

Mercier Consultancy is thrilled to offer an exciting opportunity for a Spanish-Speaking Customer Support Representative for our esteemed client, Imperial! This role is a unique work-from-home position located in Greece, where you will assist Spanish-speaking customers with their queries and provide exceptional service from the comfort of your home.

If you are passionate about customer service, eager to assist clients, and interested in working in a dynamic environment, we want to hear from you!

Responsibilities

• Provide customer support in Spanish via phone, email, and chat
• Assist customers with inquiries related to the company's products and services
• Document customer interactions and solutions in our support management system
• Work collaboratively with internal teams to resolve client issues effectively
• Gather and relay customer feedback to help improve service quality
• Stay informed about company updates, products, and industry trends
• Participate in training and development sessions as required

Requirements:
• Fluency in Spanish and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Prior experience in customer support or service-related roles
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive attitude towards customer care and satisfaction
• Ability to manage multiple tasks in a fast-paced environment
• Comfortable using customer support tools and technology

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...