Spanish Player support specialist for gaming department in Sofia Bulgaria

Mercier Consultancy is excited to announce an opening for a Spanish Player Support Specialist to join our vibrant gaming department in Sofia, Bulgaria! In this role, you will be the main support contact for our Spanish-speaking gaming community, providing outstanding assistance and ensuring a high-quality gaming experience.

As a Player Support Specialist, you will handle player inquiries, troubleshoot game-related issues, and contribute to creating a friendly and positive atmosphere for our players. We are looking for passionate individuals who possess strong communication skills and a dedication to customer service.

Responsibilities

• Provide exceptional support to Spanish-speaking players through email, chat, and social media
• Address technical issues, gameplay questions, and account-related inquiries
• Maintain accurate documentation of player interactions and support requests in our database
• Collaborate with internal teams to effectively resolve complex player concerns
• Collect and relay player feedback to the development team for product improvements
• Create a welcoming and engaging community experience for players
• Stay informed about the latest gaming trends and developments relevant to our products

Requirements:
• Fluency in Spanish and English, both written and spoken
• Exceptional communication and customer service skills
• Prior experience in player support or customer-facing roles is a plus
• A strong passion for gaming and an understanding of gaming culture
• Strong problem-solving skills with keen attention to detail
• Able to work independently as well as in a collaborative team environment
• Familiarity with customer support software and gaming platforms is advantageous

Benefits:
• Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training sessions from the office
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses