Spa Therapist

Company: Ocean Hotels Barbados

Position Summary

As the Spa Therapist, you will be responsible for providing professional wellness therapies, beauty treatments and massage treatments to our clients.  

Duties and Responsibilities

Perform different spa services such as body treatments, massages, hair removals, facials, pedicure and manicure. 

Take care of working equipment and sample inventory of products. 

Manage client files. 

Manage and keep the room cleaned and stocked. 

Respond to all customer questions, needs and wants. 

Suggest treatments to customers based on their needs. 

Upsell when appropriate. 

Adhere to hygiene standards and health and safety regulations. 

Stay up to date with latest trends and best practices.

Attend educational seminars.

Be on time for shifts and maintain a consistent, regular attendance record. 

Properly open and close spa each day according to Standard Operating Procedures.

Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests. 

Handle guests’ questions and concerns promptly, professionally and courteously. 

Maintain complete confidentiality in all guest matters in accordance with company policy. 

Maintain a clean; safe, fully stocked and well organized work area. 

Ensure adequate stock of supplies and equipment; inform management when stock is low. 

Maintain a positive attitude and contribute toward a quality work environment. 

Regularly attend, participate in and support training and staff meetings for the spa. 

Assist in all areas of spa operation as requested by management. 

Communicate to management any and all occurrences involving staff or guests in the spa that require attention

Position Requirements

Must be detail-oriented and have the ability to multitask. 

Ability to be efficient and productive in a fast-paced environment. 

Must have enthusiasm and possess excellent customer service skills. 

Must possess basic math and money handling skills. 

Enjoy working with people and possess a friendly and outgoing personality. 

Excellent communication, listening and computer skills. 

Must be a team player.

Good time management skills.

Positive attitude and patience.

Education and Experience

A  minimum of 3 years of experience as a Spa Therapist or similar role 

A minimum of 3 years of experience in massage techniques, manicures, pedicures, hair removal and other face and body beauty treatments 

Some experience with sales

Degree or current license in aesthetics or physiotherapy