SPA Manager (H/F)

AccorHotel

M'diq, Tangier-Tétouan-Al Hoceima, Morocco permanent

Posted: April 3, 2026

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Quick Summary

To manage the spa team, ensuring exceptional client experience in the Sofitel Tamuda Bay Beach & Spa with high performance standards.

Required Skills

Hospitality Customer Service Leadership Team Management Quality Assurance Business Development Inventory Management POS Systems Hygiene Standards Scheduling

Job Description

Sofitel Tamuda Bay Beach & Spa

Dans le cadre du développement de notre espace bien-être, nous recrutons un(e) Spa Manager passionné(e) et orienté(e) performance, afin de garantir une expérience client d’exception en ligne avec les standards de la marque.

Missions principales :

Rattaché(e) à la Direction de l’établissement, vous êtes responsable de la performance globale du spa et de la qualité de l’expérience client :

• Manager, animer et fédérer l’équipe (esthéticien(ne)s, praticien(ne)s, réception spa)
• Assurer la qualité d’accueil et l’expérience client dans le respect des standards Sofitel
• Développer le chiffre d’affaires (soins, ventes produits, offres commerciales)
• Gérer les plannings, les stocks, les commandes et les relations fournisseurs
• Suivre et analyser les indicateurs de performance (CA, taux d’occupation, panier moyen)
• Veiller au respect des normes d’hygiène, de sécurité et des protocoles
• Être force de proposition sur les animations, partenariats et offres saisonnières

Profil recherché :

• Expérience confirmée en management de spa, idéalement en hôtellerie haut de gamme
• Excellente présentation et sens aigu du service client
• Leadership naturel et capacité à fédérer une équipe
• Sens du commerce et forte culture du résultat
• Maîtrise des outils informatiques et des logiciels de réservation
• Organisation, rigueur et sens du détail

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