Spa Concierge (Part-Time)

The Spa Concierge will be responsive for the day-to-day spa & salon operations while ensuring all services are being delivered consistently to community standards. Supports implementation of marketing strategies, training, scheduling of spa services & providers, unique events, monitoring facility maintenance, monitoring inventory, suggests monthly operational supply & retail orders, and facilitates resident payment processing.

This position is part-time; weekend & holiday required.

ESSENTIAL FUNCTIONS

• Effectively completes opening and closing checklists and reports any operational needs to management.

• Actively promotes and sells spa, salon, and wellness services; maximizes all revenue opportunities.

• Optimally makes spa and salon reservations to maximize revenues.

• Assists spa management in the training and supervision of all spa staff.

• Assists spa management in scheduling to ensure adequate coverage.

• Submits daily revenue details and commission reports in accordance with community policies and procedures to spa management.

• Provides excellent customer service and helps monitor resident & guest feedback. Follows-up on requests and comments.

• In the absence of the Spa and Fitness Manager assists in conducting new resident orientations and prospective resident tours including an introduction to the spa & salon, facilities, services, programs, policies, and procedures.

• Monitors inventory of operational supplies. Assists in stocking operational supplies and amenities.

• Restocks and merchandises spa retail.

• Maintain resident confidentiality and privacy; reports any unusual resident interactions to management.

• Assists in preparing newsletters and flyers for display on community boards, door/ mail drops, intranet, community TV channel, and monthly contribution to communities programming calendar.

• Promotes wellness retail programs, maintain annual average retail goal developed in annual goal setting process with manager.

• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.

• Ensures resident and guests’ satisfaction and engagement by answering questions and concerns.

• Regularly attends and participates in spa staff training and department meetings.

• Assist in other areas and duties as requested by spa management

• Supports elements of employee wellness opportunities as requested.

• Complies with Mather Code of Conduct, Policies, Compliance Program, and all applicable laws and regulations in performance of one’s job duties; reports all known and suspected violations to his/her supervisor or manager, Mather Compliance officer, a Human Resources representative, or the confidential employee helpline.

• Demonstrates understanding and commitment to the company Mission, Core Values, and EMI philosophy.

• Uses discretion in handling confidential information, incorporating all Federal, State and local privacy and confidentiality requirements. Ensures Mather consent protocols are followed across continuum for resident content.

QUALIFICATIONS AND SKILLS

Required:

• High school diploma or equivalent.

• Ability to use or learn a variety of tech-based services and platforms, i.e., Microsoft Outlook, Zoom, resident facing portals, and spa specific appointment/ booking software.

Preferred:

• Familiarity or prior spa or salon experience highly desirable.

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.

• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)

• Convenient, subsidized parking (or public transportation for certain locations)

• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans

• Paid Parental Leave

• Adoption Assistance Reimbursement

• Tuition reimbursement for continuing education

• Extended illness benefits

• Employee wellness programs

• Short- and long-term disability insurance

• Life insurance is available to benefit eligible team members.

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.

The Mather is located at 7929 Westpark Drive, Tysons.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age WellSM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.