Soporte Tecnico (Service desk) N1

Inetum2

Lima, Callao Region, Peru permanent

Posted: February 2, 2026

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Quick Summary

Atender las incidencias nivel 1 en el servicio de atención al cliente para personal académico y administrativo en la Universidad San Ignacio de Loyola.

Required Skills

Service Desk Support Incident Management Technical Knowledge Network Knowledge Communication Skills Customer Service Skills Empathy Active Listening Patience Professionalism

Job Description

Universidad San Ignacio de Loyola

Help Desk N1,

atender las incidencias nivel 1,

atención de llamadas del personal academico y administrativo

Conocimientos de sistemas operativos, software y dispositivos

Tener conocimientos de redes

Esperiencia minima en N1 de 6 meses.

Habilidades comunicativas 

• Ser claro y preciso en las respuestas
• Habilidades para ofrecer una buena atención al cliente
• Resolver problemas de forma clara y rápida

Habilidades de servicio al cliente Ser empático con el cliente, Saber escuchar las necesidades del usuario, Mantener la paciencia y el profesionalismo. 

Cliente: USIL

Experiencia minima 6 meses

Horario: Lunes a sábado de 09:00 pm a 06:00 pm

Contrato de 3 meses. Fecha de Inicio: 09 Febrero , Fecha Fin: 30 Abril

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