Soporte Tecnico (Service desk) N1

Inetum2

Lima, Callao Region, Peru permanent

Posted: February 19, 2026

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Quick Summary

Help Desk N1 at Universidad San Ignacio de Loyola provides technical support for academic and administrative personnel. The ideal candidate should have experience in N1 of 6 months and strong communication skills, including proficiency in systems, software, and devices. The role requires analytical and problem-solving skills, with the ability to work effectively with users.

Required Skills

Service Desk Support Incident Management Tier 1 Support Communication Skills Customer Service Problem Solving Empathy Patience Technical Knowledge Network Knowledge

Job Description

Universidad San Ignacio de Loyola

Help Desk N1,

atender las incidencias nivel 1,

atención de llamadas del personal academico y administrativo

Conocimientos de sistemas operativos, software y dispositivos

Tener conocimientos de redes

Esperiencia minima en N1 de 6 meses.

Habilidades comunicativas 

• Ser claro y preciso en las respuestas
• Habilidades para ofrecer una buena atención al cliente
• Resolver problemas de forma clara y rápida

Habilidades de servicio al cliente Ser empático con el cliente, Saber escuchar las necesidades del usuario, Mantener la paciencia y el profesionalismo. 

Cliente: USIL

Experiencia minima 6 meses

Horario: Lunes a sábado de 08:00 pm a 05:00 pm

Contrato de 2 mes. Fecha de Inicio: 23 Febrero , Fecha Fin: 23 Abril

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