Soporte Tecnico (Service desk) N1

Inetum2

La Molina, Lima Province, Peru permanent

Posted: February 19, 2025

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Quick Summary

Somos Inetum, una compañía de servicios ágiles que proporciona soluciones digitales y un grupo global de tecnólogos que acompaña a sus clientes en el proceso de digitalización aprovechando al máximo el digital flow.

Required Skills

Customer Service Problem Solving Technical Knowledge Communication Skills Empathy Patience

Job Description

Ofrecemos a nuestros clientes una combinación única de proximidad, organización sectorial y soluciones de calidad. Presente en más de 26 países, el grupo tiene cerca de 27,000 colaboradores y apunta a seguir creciendo.

¡En Inetum acompañamos a nuestros clientes y colaboradores en su camino al éxito!

Si te gusta reinventarte y resolver problemas con nuevas estrategias, trabajar en proyectos de TI y negocios, ¡postula ahora!

Help Desk N1,

atender las incidencias nivel 1,

atención de llamadas del personal academico y administrativo

Conocimientos de sistemas operativos, software y dispositivos

Tener conocimientos de redes

Configuracion de impresoras

Habilidades comunicativas 

• Ser claro y preciso en las respuestas
• Habilidades para ofrecer una buena atención al cliente
• Resolver problemas de forma clara y rápida

Habilidades de servicio al cliente Ser empático con el cliente, Saber escuchar las necesidades del usuario, Mantener la paciencia y el profesionalismo. 

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