Soporte Técnico IT Junior

Distro

Mexico Remote permanent

Posted: February 20, 2026

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Quick Summary

We are looking for a Soporte Técnico IT Junior to provide remote support for software applications in Mexico. The ideal candidate should have 1-2 years of experience in IT support and be able to configure profiles, roles, and permissions, as well as analyze and document errors and escalate tickets when necessary. The successful candidate will also be able to interact with customers and internal teams in a remote setting.

Required Skills

Customer Service Technical Support API REST SQL Kubernetes Linux Web Architecture Cloud Environments ITIL

Job Description

Estamos contratando: Soporte Técnico IT Junior Buscamos un perfil IT Junior para brindar soporte técnico telefónico a clientes y usuarios en modalidad remota.
Lo que harás • Resolver incidencias de primer nivel en aplicaciones de software. • Asistir en accesos, autenticación y credenciales. • Configurar perfiles, roles y permisos. • Analizar y documentar errores, escalar tickets cuando sea necesario. • Dar soporte en aplicaciones web (cloud) y desktop (legacy). • Interactuar con clientes finales y equipos internos.
**** Requisitos**** • 1–2 años de experiencia en soporte técnico de primer nivel para aplicaciones de software. • Conocimientos básicos de API REST y SQL. • Experiencia en Kubernetes, máquinas virtuales Linux y arquitectura web. • Inglés técnico nivel B2 (para clientes y equipos internos). • Experiencia con entornos Cloud (NP Cloud) y Desktop (NP Desktop).
• Conocimiento de procesos ITIL.
Qué ofrecemos • Horario: L-V, 8:00–13:00 y 14:00–18:00 (hora España). • Modalidad: 100% remoto. • Volumen promedio: 20 tickets diarios + instalaciones planificadas. • Oportunidad de crecer y volverte autónomo en la resolución del 80% de incidencias en los primeros 6 meses.
No negociables • Inglés B2.

#SolvoGlobal
#LI-PROMOTED
#LI-Remote

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