Solutions Manager Office Experience

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Responsible for designing, developing, and implementing innovative solutions to meet theneeds of clients and/or customers. They oversee the entire solutiondevelopment process from initial concept to final delivery, ensuring that the solutions are aligned with business goals and objectives.

Job duties

• Designs solutions for new customers and/or introducing this service line to existing customers by leveraging the full range of RRD services capabilities. 
• Collaborate with internal teams to assess requirements and recommend tailored approaches that align with client goals. 
• Responsible for taking full ownership in presenting the value proposition for designated service line to customers 
• Create/maintain strategies, sales & marketing materials that enables closing the sale efficiently.
• Review value proposition regularly, developing standardized collateral, optimizing costs and introducing creative pricing models and identify new and innovative channels to present the solution to customers.
• Develop and coach Solution Architects and Sales Teams as appropriate in the evolution of the service line’s value proposition and service delivery models. 
• Support the successful delivery of all opportunity assessment and diligence activities; identify resources required to successfully deliver the assessment opportunity.
• Develop and maintain accurate benchmarking information.
• Develop initial implementation plan for opportunities and coordinate with the implementation team to build detailed plans and ensure a smooth transition to the implementation team upon successfully closing the sale.
• Collaborate with Technology team to enhance existing platforms, explore new technologies that will enhance our ability grow top line.
• Establish relationships with external service partners (technology, equipment vendors, software providers).

• A Bachelor’s degree in Marketing, Business, or related field is required.
• Minimum of 6 years of experience working within or supporting clients.
• Minimum of 3 years of experience in a solution development, or related consulting role.
• Experience working in a strategic context with proven ability to translate strategy into delivery; able to effectively deliver change management in complex environments.
• Financially and commercially astute; possesses ability to analyze requirements and implement advantageous pricing recommendations across the service line.
• Ability to interact with and negotiate business positions to internal and external council and client stakeholders. 
• Possesses superior client facing communication skills; ability to lead presentations to internal and external stakeholders; effectively manages sensitive client conversations and develops consensus on key issues.
• Demonstrated client relationship management skills 
• Ability to manage and coach teams across a matrix/virtual environment to their optimal levels.
• Able to influence/steer at a senior and executive level within and outside client groups.
• Detail oriented, decisive and proactive problem solver.
• Project Management certification preferred.
• Computer literate and able to develop high quality professional presentations through MS Office  particularly, Excel, Word, PowerPoint, and Visio.

RRD's current salary range for this role is $98100 to $156900/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre--employment substance abuse testing.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans