Solutions Engineer

About Nooks.ai:

Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and Toast, and hundreds more.

For more information, visit Nooks.ai http://Nooks.ai.

About the role:

As our 2nd Solutions Engineer, you will be the technical co-pilot to our Account Executives, supporting a high-velocity sales motion in our MM and Commercial segments. You will ensure prospects have a seamless, value-driven evaluation of the Nooks platform. You’ll execute our playbook to run high-performance trials from pre-sale through to handoff, working closely with AEs, prospects, and cross-functional teams to drive technical validation and adoption. This role is a unique opportunity to join a modern, AI-first, data-driven SE team and grow your career by becoming a trusted technical advisor in a fast-growing company.

What you’ll do:

• Partner with Account Executives to run technical discovery and support the trial execution process in active deals.

• Own trial setup and configuration (CRM and SEP integration, dialer setup, multi-product configuration, and analytics enablement) for commercial and SMB deals.

• Proactively monitor trial health and performance, identifying potential issues and ensuring prospects achieve high-performance standards and rapid time-to-value.

• Coordinate technical integrations with the CRM, the SEP, and other sales tools.

• Act as a key technical resource during customer calls to handle objections and answer technical questions.

• Assist Account Executives in shaping the business case, helping to quantify the potential value and ROI of Nooks for the prospect's workflow.

• Support trial wrap-up and the successful transition of customers to the Customer Success team post-close.

• Collaborate with Product and Engineering to troubleshoot and escalate technical edge cases.

• Follow and contribute to our internal playbooks, helping to refine processes and documentation over time.

What you bring:

• 2+ years of experience in a customer-facing, quota-carrying role within B2B SaaS (Sales, Customer Success, or a technical support role). Previous experience as a Sales/Solutions Engineer is a strong plus.

• Strong interest in and understanding of Revenue or Sales Operations, with a curiosity for sales prospecting tools and workflows.

• Familiarity with the modern sales tech stack, including Salesforce, HubSpot, Outreach, Salesloft, and Gong. Experience with Nooks is a plus!

• Outstanding customer management skills: discovery, advisory, project management, and stakeholder alignment.

• Ability to manage multiple customer engagements simultaneously with timely and successful delivery.

• Excellent written and verbal communication skills, able to explain technical concepts simply and clearly.

• A proactive, collaborative mindset with a genuine passion for helping customers solve problems.

Equal Employment Opportunity Statement

Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.