Solutions Engineer, Live Chat

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is shaking up the custom manufacturing industry with proprietary instant quoting technology and a nationwide manufacturing network, creating an on-demand service within the $60 billion custom parts industry. The Solutions Engineer serves as a trusted advisor to prospects and customers, leveraging technical expertise and business acumen to propose relevant solutions. This role works in tandem with the Sales team to sell manufacturing processes across business units and markets in North America, anticipating and overcoming technical objections to accelerate sales opportunities.

Responsibilities:

• Support the Sales team by conducting discovery meetings to uncover business and technical requirements that map to Xometry solutions.

• Answer customer technical questions related to DFx (Design for Manufacturability, Assembly, Cost Reduction, etc.) and Xometry’s manufacturing capabilities.

• Consult with prospects and customers to identify appropriate applications of Xometry technology and define business cases and solutions.

• Demonstrate Xometry's capabilities, including the software quoting platform.

• Support internal product, sales, and engineering teams by providing feedback and content for marketing collateral through case studies.

• Contribute to marketing efforts by serving as an industry thought leader at events and webinars.

Qualifications:

• Engineering degree (mechanical preferred) or a related technical degree.

• 3 to 5+ years of experience in an engineering or technical field.

• Mechanically intuitive and knowledgeable about a range of manufacturing processes, ideally across multiple industries.

• Demonstrated expertise in some of the following areas: Manufacturing, new product development, materials, CNC Machining, Additive Manufacturing, Injection Molding, and more.

• Experience with CAD software.

• Comfortable in deep technical discussions with engineers as well as presenting to varied audiences, including executives.

• Experienced at preparing technical solutions for business proposals.

• Driven and self-motivated with the ability to manage several long-term projects with minimal oversight.

• Strong interpersonal, project management, and presentation skills.

• Excellent written and verbal communication skills, including mastery of English.

• Willingness to travel up to 25%.

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Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.