Solutions Delivery Engineer

Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.

As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.

More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.

If you want to have a greater impact in the open source ecosystem by enabling our Customers to use new technology to build better software faster - then you should keep reading. Our ultimate goal is to ensure our customers maximize the value of their investment in the Sonatype Nexus Platform. Solutions Delivery Engineers (SDE) deliver specific services to accelerate time-to-value by creatively overcoming technical and product adoption challenges. As an SDE, you will also identify common patterns and/or obstacles customers are facing to influence the evolution of the product portfolio and best practices.

Why this role matters:
• Our customers are enterprise architects, security officers, developers, DevOps managers. We offer them subscriptions to valuable DevSecOps solutions that work. As long as our customers value their investment, they continue to renew and expand their deployments. No value = no growth and no renewal.

• Fortunately, our customers find us easy to work with (as reported via customer sat surveys). They trust Sonatype and value their investments, as demonstrated by our 90%+ renewal rate -- one of the highest renewal rates in the software subscription business. We choose not to rest on our laurels. If our customers are not properly deployed, optimized, or have compromised rollouts due to their lack of time, technical know-how/resources, or understanding of best practices - it will inhibit our mutual ability to achieve success. That is why this role is so important.

What our SDEs do:
• Deliver hands-on implementation services of the Sonatype Nexus Platform to ensure smooth on boarding, faster adoption, increased footprint, etc.

• Work with customers to directly help them overcome obstacles that may be inhibiting desired outcomesDevelop custom scripts integrating core product functionality with related tooling

• Work in concert with Customer Success Engineers, Sales Engineers, and Sonatype Partners to ensure customers are set for long-term success

• Share field insights with your peers in Customer Success as well as our Sales, Product Marketing, and Engineering teams. Provide feedback on how to bring more valuable functionality to the product based on customer reactions and your hands-on experiences.

• Act as the voice of the customer - use your insights to help us drive improvements and influence product roadmap.

• Ensure customers are SUCCESSFUL and DELIGHTED with Sonatype products and services, not merely satisfied

What we are looking for:
• Minimum of 5 years of hands-on development / DevOps tooling experience

• Broad knowledge of modern software development life cycles and hands-on experience with the tooling development organizations use to build applications is important. This includes, but is not limited to:

• Source code version control systems (e.g. git)Modern build tools (e.g. Jenkins)

• Package managers (e.g. Maven, Gradle, Nuget, NPM, etc.)

• Artifact repositories (e.g. Nexus Repository Manager)

• Continuous Delivery technologies (e.g. Puppet, Chef, Udeploy, XL Deploy etc.)

• Container technologies (e.g. Docker, Kubernetes, Openshift, etc.)

• Experience initiating and driving technical projects to completion

• Experience working cross-functionally alongside Engineering and Sales organizations

• Ability to travel 40%Strong communication and interpersonal skills

• Excellent troubleshooting and analytical skills

• Well-honed project management and organizational skills

Sonatype is proud to be an equal opportunity workplace and an affirmative action employer that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know

At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.