Solutions Consultant

Company Description

Today, when you go to your doctor and get referred to a specialist (e.g., for sleep apnea), your doctor sends out a referral and tells you, “They’ll be in touch soon.” So you wait. And wait. Sometimes days, weeks, or even months. Why? Because too often specialists and medical services are overwhelmed with referrals and the painstakingly manual process it takes to qualify your referral prevents them from getting around to it on time, or sometimes at all. Tennr prevents these delays and denials by making sure every referral gets where it needs to go, with the right info, at the right time. Powered by RaeLM™ Tennr reads, extracts, and acts on every piece of patient information so providers can capture more referrals, slash denials, and reduce delays.

Role Description

As a Solutions Consultant you will play a crucial role in helping prospective customers understand what outcomes Tennr will have on their business. You do this by building trust and confidence through product demonstrations of Tennr’s products, having a deep understanding of their business and needs, and building tailored proof of concepts to give them a look and feel of how Tennr will perform in their workflows. You collaborate closely with Account Executives to ensure we're providing solutions that align with the needs of the prospect and partner with product/engineering to develop new solutions/demos. To do this, you will be a master in healthcare, embed yourself in our customers' businesses, and keep a rolodex of outcomes we have driven for similar customers. This role requires a foundational knowledge of systems design and strong communication skills - you need to be able to articulate technical concepts to both CIO’s and COO’s, but you will not be responsible for implementing production workflows for our customers, our Embedded Solutions Engineers do that.

Responsibilities

• Product Demonstrations: As a Solutions Consultant, it is your responsibility to lead product demonstrations to our highest prospective clients. You are a master storyteller who will use these demonstrations to help prospects understand the outcomes Tennr can drive in their business. You will craft the tailored narrative for the demonstration to match the customer profile, audience members in the meeting, and alignment with prospects needs.

• Proof of concepts: You will own the creation of proof of concepts to showcase Tennr’s capabilities to prospects during their evaluation of Tennr. Additionally, you will help the prospect understand the value of Tennr to their business through ROI assessments.

• Asset Building: Work alongside Product, Product Marketing, and Engineering to create and maintain both internal and external facing technical assets (e.g. custom demos, whitepapers, slide decks, RFP responses) and an internal knowledge base of customer use cases.

• Collaboration: Deal team culture is central here. You will work closely with Sales Development Representatives (SDRs), Account Executives, Customer Success (post sales), Tennr Leadership and channel partners to build, advance, and close opportunities.

• Client Relationships: You are responsible for forming a trusted advisor relationship with the prospect.

Candidate Qualifications

• 3+ years of Solutions Consulting, Tech Consulting, or similar customer-facing roles preferred, with a focus on business SaaS solutions. Experience in healthcare technology solutions is a plus.

• Fundamental understanding of software engineering and system design..

• Exceptional interpersonal and communication skills.

• Demonstrated motivation and hustle: a high-energy and fast-paced approach to problem-solving and taking initiative; past examples of demonstrating grit and entrepreneurial spirit a plus.

• Experience working in an early-stage environment is preferred; the candidate should understand how to operate effectively with limited resources selling new products.

• Demonstrated EQ and relationship-building: an approach to building relationships that gets to trust quickly.

• Must be comfortable up to 10-20% domestic travel.

Why Tennr?

• Drive Impact: one of our company values is Cowboy, meaning you set the pace. You won’t just talk about things, you’ll get them done. And feel the impact.

• Develop Operational Expertise: learn the inner workings of scaling systems, tools, and infrastructure

• Innovate with Purpose: we’re not just doing this for fun (although we do have a lot of fun). At Tennr, you’ll join a high-caliber team maniacally focused on reducing patient delays across the U.S. healthcare system.

• Build Relationships: collaborate and connect with like-minded, driven individuals in our Chelsea office 4 days/week (preferred)

• Free lunch! Plus a pantry full of snacks.

Benefits

• Chelsea office with 360 degree views

• Unlimited PTO

• 100% paid employee health benefit options

• Employer-funded 401(k) match

• Competitive parental leave