Solutions Consultant Japan

Hey, g’day, mabuhay, kia ora, こんにちは, hallo!

Thanks for stopping by. We know job searching takes time, so let’s get straight to the good stuff.

 

Where and how you can work

Our flagship campus is in Sydney, Australia, and our APJ teams span the region across Singapore, Japan, and Southeast Asia. This role is APJ-based, ideally located close to a regional Sales & Success hub for collaboration with our Strategic and Enterprise teams in Sydney. The role is hybrid so you’ll enjoy the best of in-office energy and focused work-from-home flexibility.

What you’ll be doing in this role

We’re looking for a Solution Consultant who can bring Canva’s value to life for our Japan customers by shaping global content workflows, running high-impact discovery and delivering demos that excite and delight. You’ll partner with Strategic and Enterprise AEs across Japan to design creative, scalable solutions that help organisations adopt Canva at enterprise level and don’t forget there is always room for glitter.

This role blends creative problem-solving, workflow design, storytelling and light technical validation, perfect for someone with a background in design, pre-sales, consulting or enterprise creative operations.

As a Solution Consultant, you will:

Partner with Sales to build solutions that win

• Work alongside our Sales & Success team to craft tailored demos and workflow recommendations that expose Canva’s value across marketing, comms, education, operations and creative teams.

• Lead enterprise discovery, unpack complex workflow challenges and map them to compelling, scalable Canva solutions.

• Support Strategic and Enterprise opportunities in Japan.

Communicate complex ideas simply

• Take global content workflows and make them visual, engaging and easy to understand.

• Present solutions through clear, beautiful storytelling, helping customers imagine entirely new ways of working.

• Make “design” and “workflow governance” accessible to everyone, regardless of skill level.

Be the go-to Japan expert for Canva workflows

• Advise on how customers can move from legacy tools (Adobe, Google, PowerPoint, Figma) into Canva.

• Help customers optimise creative production, brand governance, template systems, multi-team collaboration and AI-enhanced workflows.

• Navigate APJ-specific challenges such as multilingual teams, regional content needs and localisation at scale.

Future-think how Japan teams learn and scale

• Build repeatable training content that can be repurposed across markets.

• Create playbooks, FAQs, and solution guides for internal teams and customers.

• Partner with our Specialist SCs (Affinity, Flourish, Leonardo) and Technical Pre-Sales teams for deeper technical or product-specific discovery.

 

Work cross-functionally

• Work closely with Sales, Customer Success, TAMs, Implementation, Product, Engineering and leadership to ensure a seamless customer journey.

• Help Sales shape account strategy and identify new opportunities.

• Position Canva as a catalyst for organisational change helping customers reimagine how they create and collaborate.

You’re probably a match if:

• You have experience in pre-sales, consulting, creative workflows or enterprise onboarding.

• You love solving customer problems and designing elegant creative workflows.

• You’ve delivered training or workshops for business audiences virtually or in person.

• You’re passionate about speaking “design language” and helping teams unlock their creativity.

• You have professional presentation skills and feel comfortable speaking to senior stakeholders and in-front of large audiences.

• You’re structured, organised and can manage multiple workstreams at once.

• You’re calm under pressure, collaborative and a great communicator.

• You’re curious, resourceful and love helping colleagues and customers learn.

• You understand brand governance, template systems and creative operations.

 

Technical Expertise

Must have:

• High proficiency in visual design tools (Adobe Creative Cloud, Affinity, Canva, Figma)

• Strong ability to design demos and workflows within Canva

• A proven partner of Sales organisations in driving account strategy

• Position Canva as the strategic creative solution at enterprise scale

• Act as a trusted advisor to both colleagues and customers

• Help Canva achieve its revenue goals through powerful solution storytelling

• Be a visionary help customers imagine entirely new ways of working

Nice to have:

• Familiarity with SSO, SCIM, or APIs (you’ll work with our Technical Pre-Sales team when needed)

• Experience working with enterprise creative, marketing or brand teams

• Japanese language skills (highly valued for APAC coverage)