Solutions Consultant - Corporate

Location: UK (remote)
Employment Type: Full time (remote)
Position: Solutions Consultant – Corporate 
Minimum Experience: Two years as a Solutions Consultant or equivalent experience in a relevant industry
Compensation: £50,000 - £60,000 (or equivalent for applicants from outside the UK)

Summary:

BlackRainbow is seeking a Solutions Consultant to become part of our team. The successful candidate will take ownership of technical activities throughout pre-sales and post-sales phases, working closely with our engineering team to ensure successful outcomes.

Who We Are:

BlackRainbow was founded to solve the challenges and inefficiencies in investigative case management experienced by investigators across law enforcement, government intelligence, and large corporate enterprises. We have grown rapidly since bringing our NIMBUS product to market and are well on the way to becoming the standard bearer for innovative investigation case management solutions globally.

Over the past two decades, we have partnered with investigators in more than forty countries to deeply understand their challenges and deliver solutions tailored to the needs of both investigators and analysts.

What We are Looking For

The Solutions Consultant will work with our team to ensure the successful delivery and adoption of NIMBUS within customer environments. Leveraging their experience in a Solutions Consultant, Implementation Specialist, Technical Onboarding or similar role, they will take ownership of key project elements, including installation, configuration, and successful user acceptance testing, collaborating closely with customer stakeholders.

Our ideal candidate would additionally hold proven expertise in corporate investigations, particularly in an Insider Threat, Incident Response, Digital Forensics, or eDiscovery function.

Key Responsibilities:

The duties will include, but not be limited to:

Delivery of onboarding sessions for new customers, ensuring smooth product adoption    

Configure and implement software solutions based on customer requirements

Provide training and guidance to end-users on product functionality

Troubleshoot initial setup issues and escalate complex problems as needed

Maintain accurate documentation of customer configurations and processes

Collaborate with internal teams to ensure timely delivery of onboarding milestones

Support customers during early usage phases to drive engagement   

Gather feedback from customers to inform product improvements

Monitor solution performance and contribute to continuous improvement efforts

Requirements:

Proven experience in a Solutions Consultant, Implementation Specialist, or Technical Onboarding role

Ability to translate customer requirements into technical configurations and solution designs

Confident in delivering customer-facing training, workshops, or onboarding sessions

Solid troubleshooting skills, including identifying setup issues and knowing when to escalate

Strong documentation skills for maintaining accurate records of customer environments and configurations

Excellent stakeholder communication, coordinating with internal teams to ensure project milestones are met

Ability to support customers through early adoption phases, helping drive engagement and successful usage

Bachelor’s degree in relevant technical field or equivalent experience

Ability to fulfil all requirements to achieve Security Clearance (SC) and NPPV3

Willingness to travel from time to time to visit our customers and prospects, both in the UK and internationally

Desirable:

Experience working within corporate Insider Threat, Incident Response, Digital Forensics, or eDiscovery functions

Familiarity with security practices, evidential handling concepts, or chain‑of‑custody considerations

Understanding of broader cloud architecture principles and best practices across Azure ecosystems

A consultative mindset: proactive, customer‑centric, and comfortable advising stakeholders at all technical levels

Strong analytical thinking and ability to map technical capabilities to real‑world customer workflows

Scripting experience in Microsoft SQL, PowerShell, Ruby, Python or other common languages

Knowledge of ISO 27001 and ISO 17025BlackRainbow is ambitious, driven and deeply cares about the ability to make a difference to people’s lives with our software. Be a part of our team as we scale up.

SOME OF OUR BENEFITS:

BlackRainbow is ambitious, driven and deeply cares about the ability to make a difference to people’s lives with our software. Be a part of our team as we scale up.

WHY JOIN BLACK RAINBOW?

Competitive salary

Fully remote with working from home expenses

Flexible working hours

Twenty-five days annual leave (in addition to public holidays)

Pension

Private health care which includes family members

Death in service (three times annual salary)

Training support

Regular company meetups