Solution Success Lead

RELEX Solutions create cutting-edge supply chain and retail planning software. Within our unified platform, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.

Do you want to join a team of talented colleagues where everyone’s input is valued? We believe in transparency and using common sense; putting an end to stupid things and treating your colleagues as your friends are some of our Company core values. We are serious about what we do, but do not take ourselves too seriously. We get excited when facing new challenges where we can put our skills to test, but make sure to have fun whilst doing so. If you thrive when building excellent customer relationships, ensuring customer satisfaction and developing outstanding planning process within retail - we give you the opportunity to experience all this and more.

We are now looking for a Solution Success Lead to join our Customer Success team in Germany.

As a Solution Success Lead, you’ll partner closely with Customer Success Managers and regional customers to drive value from RELEX’s market-leading solutions.
You’ll play a key role in identifying business challenges, aligning them with the right RELEX capabilities, and helping customers realise measurable outcomes. While your focus will be on customers in EMEA Central, you’ll also be part of a global network, contributing to cross-regional success initiatives.

What You’ll Be Doing:

• Act as a strategic advisor to our CSMs and customers, building strong relationships and aligning RELEX solutions to customer goals

• Identify and develop commercial opportunities within existing accounts, helping expand the sales pipeline

• Collaborate with internal teams including Product, Presales, Analytics, and Operations to deliver tailored, high-impact solutions

• Represent the customer internally to ensure solution relevance, usability, and value delivery

• Contribute to the continuous evolution of our Customer Success practices across regions

• Use your local and regional knowledge to support culturally and commercially relevant engagement across EMEA Central

What You’ll Bring to the table:

• 10+ years of experience in retail, wholesale, or consumer packaged goods (CPG), ideally in supply chain, forecasting, or merchandising roles

• Strong operational background, with a deep understanding of real-world retail challenges

• Hands-on expertise in Forecasting & Replenishment (F&R); additional experience in areas like space planning, promotions, or markdown is a strong plus

• Commercial acumen and experience influencing business decisions, ideally with measurable impact

• Proven ability to work across departments and build trust with diverse stakeholders

• Fluency in German and English is essential; knowledge of other European languages is a strong advantage

• A mindset that combines customer empathy, problem-solving, and curiosity

• Comfort working in a remote-first environment while maintaining strong collaboration

What We Offer You:

• A chance to make a real impact by helping retailers and brands optimize their operations and achieve their business goals.

• Opportunities for career growth, professional development, and cross-team collaboration in a dynamic, tech-driven environment.

• A flexible and supportive work environment, encouraging genuine work-life balance.

Are you the one we’re looking for? Apply today and become RELEX!

We’re on a journey with our pioneering technology and exciting growth, which is why we celebrate diversity and are committed to creating an inclusive environment for everyone. We can’t wait to see what challenges you’ll overcome and what problems you’ll solve. Join us and work with the best. Be curious. Be RELEX! You can apply by sending your cover letter and resume through the application form as soon as possible.