Solution Engineering Intern

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

We are looking for a motivated Solution Engineering Intern to join our presales team. This internship offers a unique opportunity to gain hands-on experience at the intersection of technology, sales, and customer engagement. You will support our Solution Engineers in demonstrating product value, solving customer challenges, and contributing to the success of our go-to-market strategy.

This role is ideal for students or recent graduates interested in technology, consulting, and customer-facing careers.

Key Responsibilities

• Assist Solution Engineers in preparing customer demos, presentations, and proof-of-concepts.

• Research industries, customers, and competitors to support discovery and value messaging.

• Support the creation of technical content (demo environments, product decks, knowledge articles).

• Shadow customer meetings to understand how we uncover requirements and position solutions.

• Collaborate with Sales, Marketing, and Product teams on ad-hoc projects and campaigns.

• Document best practices, learnings, and contribute to team knowledge sharing.

What You’ll Learn

• How presales contributes to the technology sales cycle.

• Best practices in solution storytelling and technical demos.

• How to translate customer challenges into business and technical solutions.

• Exposure to SaaS, AI, and enterprise IT solutions.

• Career pathways in Solution Engineering, Consulting, and Technology Sales.

• Currently pursuing or recently completed a degree in Computer Science, Engineering, Business, or related field.

• Passion for technology and problem-solving.

• Strong communication and presentation skills.

• Curious, proactive, and eager to learn in a fast-paced environment.

• Basic knowledge of SaaS, cloud technologies, or IT systems is a plus (training provided).

Once you are pre-selected, you will join us in our headquarters for an exciting Assessment Day, where you will learn more about our company culture, career progression and why Freshworks is the right place for you.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.