Solution Engineer (all genders)

About Onit:

We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.

We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.

If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.

Position Summary:
As a Solution Engineer (all genders) at Onit, you will play a critical role in providing exceptional technical support to clients utilizing our suite of products. You will be responsible for troubleshooting and resolving complex technical issues as well as performance optimization, ensuring that our clients have a seamless and successful experience with our solutions. This position offers an exciting opportunity to work cross-functionally with teams across Engineering, Product Management, Global Support, and Professional Services to deliver world-class solutions and customer satisfaction.

This is a part-time position (20 to 25 hours per week).

Key Responsibilities:
Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Solution Engineer (all genders) will have the following responsibilities and duties:

• Configure advanced technical solutions to support clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions.

• Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions.

• Ensure seamless client experience by resolving issues and supporting ongoing business needs.

• Collaborate closely with internal teams, including Engineering, Product Management, Global Support, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.

• Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.

• Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals.

• Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.

• Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.

Required Skills:
• 1+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment

• A completed apprenticeship as an IT specialist (all genders) in application development, Bachelor’s degree in Computer Science or a related discipline or equivalent experience

• Programming skills in Ruby

• Knowledge of Python and its application in software development and support

• Prior experience working on SaaS implementations/integrations is a plus

• Understanding of programming fundamentals (e.g., algorithms, data structures, coding best practices, etc.)

• Ability to quickly understand business requirements and expectations

• Highly proficient in spoken and written in both German and English, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders

• Detail-oriented with strong organizational skills

• Prior experience working on Business Process automation/management tools

• Proficiency in Microsoft Office Suite and general documentation proficiency

• Ability to prioritize and manage multiple projects simultaneously in a dynamic environment

• Liquid templating language experience is a plus

Our Commitment to Applicants (all genders)

We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.

With your application, you agree to the processing of your personal data in accordance with the provisions of the European Data Protection Regulation (EU-DSGVO), insofar as this is necessary for the decision on the establishment of an employment relationship with Onit Inc. / www.onit.com .

This position will remain open for applications for 14 calendar days from the posting date.