Solution Design Consultants/Architects

TecTammina

Pasadena, CA, United States permanent

Posted: March 31, 2015

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Quick Summary

Design and implement technical solutions for customer service operations, including voice and data integration, call management, and reporting.

Required Skills

Provisioning Implementing Call Routing IVR Design NICE Genesys Universal Routing Server Genesys Advisor Genesys CCPulse Genesys Interactive Insights Interactive Voice Response Genesys Voice Portal Call Recording

Job Description

First IT Solutions

Technical/Functional Skills :

Key desired technical skills: (extensive experience with at least two of the areas below is required):

Provisioning and implementing DID’s, Toll Free Numbers, DNIS’s, circuits and services with carriers;

Call routing technology and reporting (preferably Genesys Universal Routing Server, Genesys Advisor, Genesys CCPulse, Genesys Interactive Insights)

Interactive Voice Response (IVR) design (preferably Genesys Voice Portal)

Call recording (preferably NICE)

Workforce management solutions (preferably Aspect)

Performance management and data warehousing (preferably Merced and Business Objects)

Integration with web services

Computer Telephony Integration (CTI) (preferably Genesys)

Intermediate or higher level of proficiency in Microsoft Excel is required

Database design/reporting experience is a big plus (MySQL, Oracle, Microsoft SQL Server, or Access)

Bachelors

Job Status: Permanent

Share the Profiles to mdanish(at)1stitsolutions.com

Contact: 703-349-1004

Keep the subject line with Job Title and Location

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