Software Technical Support Tier II

Confidential

Bonita Springs, Florida Hybrid permanent

Posted: March 1, 2026

Required Skills

Job Description

About Optivate:

Optivate is a leading provider of healthcare technology software solutions purpose-built for ophthalmologists and eye care specialists. The company's solutions, which include EMR, practice management, patient engagement, image management, and RCM and billing services are designed to streamline clinical documentation workflows and improve daily practice efficiencies for eye care professionals.

Position Requirements:

Candidate MUST demonstrate at LEAST 4 years of positive experience:

Designing and Installing Microsoft Windows Server 2012/newer based systems

Active Directory/Workgroup Authentication

Network/Workstation/Server Best Practices

Server Fault Tolerance Best Practices

Server Backup Best Practices

Group Policies

Server and Workstation Troubleshooting/Maintenance

WAN Infrastructures including VPN.

Remote Desktop/Terminal Services

Network Design/Troubleshooting/Maintenance

Database Maintenance & Reporting

Experience with Microsoft SQL server

Effective Communication with Clients & End Users

MCSE Certification or equivalent experience

Bachelor's Degree or equivalent experience

Exceptional Troubleshooting Skills

Nice to Have:

Healthcare IT

Hospital/Large Organization IT

Healthcare EMR Software Implementation & Support

Healthcare Interfacing & Imaging Standards (HL7, CCD, DICOM, IHE, XML, etc.)

Interfacing with Medical Diagnostic Test Machines for Ophthalmology

Custom Server/Workstation Building

Client Facing Sales Experience

Public Speaking

Training/Education

Virtualization Technologies such as HyperV and VMWare

Citrix Presentation Server/Citrix Certifications

Microsoft Fax Server

Server Redundancy/Server Fail Technologies

Server Farming

DOS Command-Line Scripting (Batch Files)

Cisco IOS

Bilingual Spanish preferred not required.

What We Offer:

Competitive base salary plus performance-based commissions

Hybrid work model with flexibility and work-life balance

Comprehensive benefits including medical, dental, vision, and 401(k)

Generous paid time off and holiday schedule

Opportunity to grow within a mission-driven and innovative healthcare tech company

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