Software Support Engineer

Confidential

Remote job permanent

Posted: March 26, 2026

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Quick Summary

A Software Support Engineer provides technical support to customers via phone, email, or chat, and assists them in identifying and resolving technical issues related to Spintly hardware and software products.

Required Skills

Software Support Technical Documentation Cross-functional Collaboration Product Knowledge Technology Trends Customer Training Scripting Languages Analytical Problem Solving

Job Description

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.

We are currently looking for a highly proactive and detail-oriented Software Support Engineer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.

Key Responsibilities

● Providing support to the customers via phone, email, or chat, and assisting them in identifying and resolving technical issues related to Spintly hardware and software products.

● Spintly has developed diagnostics tools to troubleshoot issues, you will be using those to analyse and solve issues.

● Running Python scripts and other automation tools to streamline the debugging and testing process.

● In the process of solving issues, you are expected to develop and maintain technical documentation for hardware and software products, including manuals, guides, and FAQs.

● Collaborate with cross-functional teams, including product design engineers and software engineers, to identify and resolve complex technical issues.

● Acquiring In-depth knowledge of products to understand how the issues need to be resolved.

● Continuously update and maintain knowledge of the latest hardware and software technologies and trends.

● Travelling to customer sites for training or understanding requirements.

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