Software Support Engineer - Product Support (IGT1)

About IGT1

IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. 

About the client: Sitecore 

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

About the role:

Sitecore Product Support team provides assistance in solving non-trivial technical challenges to Sitecore Partners and Customers, and is a key contributor in ensuring successful implementations of many Sitecore projects.

Software Engineers spend most of the time on deep investigation of the real-life usage of the Sitecore Experience Platform, Experience Manager Cloud, Content Hub, and other Sitecore products, working with the product code, troubleshooting complex problems, developing patches and code examples.

The work process involves written communication with Certified Sitecore Developers from around the world, while online meetings are used for the most complex projects and critical situations.

In addition to helping Partners and Customers deliver successful Sitecore solutions, the team contributes to the development of Sitecore products, develops and maintains own modules and applications.

Position of the Software Engineer in the Sitecore Product Support team provides technical and personal growth opportunities in the wide range of different professional areas for both new and experienced software development specialists.

Position will require participation in 24x7x365 shift coverage rotation, including work during late hours and during weekends, according to the predefined schedule and in compliance with all local labor regulations.

Preferred Skils and Experience:

• Experience working with Microsoft technologies, including ASP.NET, C#, Visual Studio, MS SQL Server, Azure
• Knowledge of HTML, XML, JavaScript, and CSS
• Outstanding problem solving and logical thinking skills
• Understanding of object-oriented programming concepts
• Understanding of client-server software architecture
• Experience of working with data structures and creating software algorithms
• Great communication skills in English

Experience in the following would be a plus:

• Experience in troubleshooting software performance & scalability issues
• Experience working with technologies such as Azure Web Apps, Kubernetes, Elastic, Kibana, Grafana, Kafka, GraphQL, Cloudflare

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP