Software Solution Analyst, Global Partner Organization

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We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

About the Team
The Workday Global Partner Organization is focused on building a vibrant and growing economy with our partners, powered by our technology. The Partner Innovation team within GPO supports innovation within our partner ecosystem and helps partners build and deliver impactful solutions that drive joint success in the Workday Solution Marketplace.

La organización Global Partners de Workday se centra en construir una economía vibrante y en crecimiento con nuestros partners, impulsada por nuestra tecnología. El equipo de Innovación para Socios, que es parte de la organización Global Partners, apoya la innovación dentro de nuestro ecosistema de partners, y los ayuda a desarrollar y ofrecer soluciones impactantes que impulsen el éxito conjunto en el Workday Solution Marketplace.

About the Role

About the Role

The Partner Solution Development team provides technical advisory and co-development services to Workday partners that help them design and build compelling solutions.  The team functions as the internal center of excellence for integration patterns and best practices for building on the Workday Platform, and as such combine the skills of a software architect, Workday integration expert, and project manager to help Workday partners define their initial design and build their solution. 

The Software Solution Analyst is an entry level position on the Solution Development team.  The role provides support services to our partners which include - tenant provisioning and management, addressing inbound support tickets, researching API documentation, and conducting design reviews for badging.   

El equipo de desarrollo de soluciones para partners brinda servicios de asesoramiento técnico y desarrollo conjunto a los partners de Workday que los ayuden a diseñar y crear soluciones atractivas.  El equipo funciona como centro interno de excelencia para patrones de integración y mejores prácticas para desarrollar la plataforma Workday y, como tal, combina las habilidades de un arquitecto de software, un experto en integración de Workday y un gerente de proyectos para ayudar a los socios de Workday a definir su diseño inicial y crear su solución. 

El analista de soluciones de software es un puesto de nivel inicial en el equipo de Desarrollo de Soluciones.  La función proporciona servicios de soporte a nuestros socios, que incluyen: aprovisionamiento y gestión del entorno de cliente, respuesta a tickets de soporte entrantes, investigación de documentación de la API y revisiones de diseño para credenciales.  

About You

Basic Qualifications

• A minimum of 3-5 years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred) 

• 2+ years experience with web service technologies (SOAP, REST, JSON, HTTP and SSL)

• 2+ years experience with XML technologies and standards (XML, XSD, XSLT, and XPath)

• It is essential to be bilingual in Spanish and English

Other Qualifications

• BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen

• Direct experience with Workday preferred, and experience in the Workday software alliances ecosystem a plus

• Ability to learn technology quickly through instruction and self-training.

• Excellent analytical, problem solving, and multitasking skills

• Ability to work independently, adapt quickly, and maintain a positive attitude

• Functional industry knowledge based on experience within retail, technology, or healthcare

• Exceptional written and verbal communication capabilities

• Ability to communicate effectively with a diverse group of people and individuals at various levels within the organization

• Superior detail orientation, organization, and analytical skills

• Strong planning and organizational skills (project management experience is a must)

Cualificaciones básicas

• Un mínimo de 3 a 5 años de experiencia en soporte de productos, éxito del cliente, gestión de cuentas o consultoría para sistemas ERP, de gestión de capital humano, financieros o de computación en la nube grandes y complejos (preferiblemente SaaS). 

• 2 años o más de experiencia con tecnologías de servicios web (SOAP, REST, JSON, HTTP y SSL).

• 2 años o más de experiencia con tecnologías y estándares XML (XML, XSD, XSLT y XPath).

• Bilingüe en español e inglés (excluyente).

Otras cualificaciones

• Licenciatura o maestría en algún área técnica (p. ej., Informática, MIS) o experiencia laboral y conocimientos técnicos equivalentes.

• Preferentemente con experiencia directa en Workday; se valorará la experiencia en el ecosistema de alianzas de software de Workday.

• Excelente orientación al detalle, organización y habilidades analíticas.

• Gran capacidad de planificación y organización (imprescindible experiencia en gestión de proyectos).

• Capacidad para aprender sobre tecnología con rapidez a través de la capacitación y el autoaprendizaje.

• Excelentes capacidades analíticas, de resolución de problemas y multitarea

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!