Software Quality Operations, Vendor Quality & Training Lead

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

The Software Quality Operations team is at the heart of ensuring the safety, reliability, and quality of the Waymo Driver. Our mission is to build an adaptable and scalable operation, increasingly powered by AI, to deliver the crucial insights necessary to confidently deploy and grow Waymo's autonomous vehicle service.

Waymo is experiencing unprecedented growth, rapidly expanding into new cities and launching new vehicle platforms. Software Quality Operations is critical to this expansion, enabling us to scale safely and efficiently. As the Vendor Quality & Training Lead, you will be responsible for continuously driving and improving the efficacy and efficiency of quality and training programs across multiple service lines by working closely with stakeholders, subject matter experts, and vendors. You’ll propose and drive program revamps that improve operating KPIs, accelerate leaner ramp up time, and help Waymo’s business move forward.

You will:

• Build standardized solutions for vendor quality and training management in coordination with internal leads and vendor teams

• Define priorities and business requirements for cross-organizational processes to manage vendor competency and training needs

• Conduct training needs analysis and write business requirements for design and development as programs scales

• Develop short and long-term roadmaps, prioritize projects, and manage timelines for concurrent training programs

• Hold vendors accountable to SLAs, KPIs, and committed improvement gains

• Align with senior stakeholders on quarterly objectives and report on training metrics to improve effectiveness and engagement

You have:

• BA / BS in technical or business discipline or equivalent experience

• 7+ years in L&D, Technical Training, or other related field with proven experience designing and implementing learning strategies, process optimization initiatives, and technical programs for people at all levels

• 5+ years of program management experience with large, complex projects and cross-functional stakeholders

• A highly analytical mindset with demonstrated background of creating & defining metrics for a program

• Experienced writing concise documentation (e.g. business requirements, summary reports, project briefs), and delivering engaging presentations, often to senior leadership

• Experience with learning management systems such as Cornerstone

We prefer:

• Experience working with fast-paced emerging technologies

• Background in consulting, operations, technology, technical / program management

• Strong data analysis and technical skills; ability to work with Engineers across multiple disciplines

• Moderate proficiency in SQL and understanding of relational databases

• Experience working in a multi-geography environment with US based teams

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range
$152,000—$192,000 USD