Software Product Owner, Scheduling and General Practice Administration

Product Owner, Scheduling and General Practice Administration

Job Title: Software Product Owner, Scheduling and General Practice Administration

Focus Area: Practice Operations, Scheduling, and Internal Workflows

Overview

The Software Product Owner acts as the bridge between business stakeholders and development teams, ensuring that our clinical and practice management software meets business goals and the specialized needs of ABA clinics and specialty schools. You will be responsible for defining and prioritizing the product backlog, designing useful and usable product features, shepherding the product from concept to release, and ensuring our product exceeds our customer’s expectations.

Who We’re Looking For

We are looking for a candidate with direct experience in ABA practice management software who can translate intricate operational workflows into a highly usable and effective user experience. You will own the product backlog for core practice management functions, including ABA Scheduling, Resource Management, Staff Credentialing, Contract Utilization, Authorization Management, Payor Management, and Contract Fulfillment. This includes exploring and implementing COTS AI solutions to drive clinical workflow efficiency, maximize staff utilization, and optimize resource allocation.

Core Product Owner Responsibilities

• Define and maintain the product backlog, ensuring alignment with business objectives.

• Act as the voice of the customer, advocating for customer and user needs through data and empathy.

• Work closely with stakeholders to prioritize features and enhancements based on business value, customer impact, and technical feasibility.

• Work closely with stakeholders to gather and translate business requirements into user stories, designs, specifications, and acceptance criteria.

• Collaborate with development teams, ensuring clear communication of requirements and providing ongoing support throughout the entire SDLC.

• Define and track key performance indicators (KPIs) to measure product success.

• Lead the beta testing process for significant releases to validate feature readiness

• Coordinate product releases and maintain a high level of transparency with internal stakeholders regarding feature readiness, timelines, impact, and communication

• Work closely with Customer Success and Support teams to diagnose, prioritize, and resolve issues identified in the field

• Actively participate in the continuous improvement of internal product processes

• Keep up-to-date with market trends, competitor products, and industry best practices in the ABA space.

• Ensure that the final product meets quality standards and business needs.

Product Area Specific Responsibilities

• Includes all General Responsibilities listed above, plus:

• Work with the product manager to define the roadmap for scheduling capabilities, including appointment booking, schedule management, and staff/client portal interfaces.

• Define requirements for recurring appointment patterns, therapist-patient matching, and travel/drive-time logic for home-based services.

• Focus on optimizing features that directly impact staff utilization, travel time, and operational efficiency for multi-location clinics.

• Design and enhance administrative components such as user management, staff credentialing tracking, and standardized patient intake/onboarding forms.

• Build features to track and manage ABA-specific requirements, such as BCBA supervision percentages for RBTs and concurrent billing rules.

• Work with data teams to build features that predict "high-risk" time slots for no-shows and suggest proactive waitlist fills or alternative staff re-assignments in real-time.

• Define the "weighted constraints" for the AI, such as minimizing therapist drive time, maximizing authorized hour utilization, and ensuring "best-fit" matching between patient needs and therapist skill sets.

• Ensure seamless integration between scheduling data and the clinical documentation/billing modules of the product.

• Partner with a dedicated offshore Business Analyst to translate operational workflows into detailed user stories.

Requirements

• 5+ years of experience as a Product Owner, Product Manager, Business Analyst, or similar role in software development.

• Strong understanding of Agile methodologies (Scrum/Kanban) and experience working in Agile teams.

• Ability to write clear and detailed design specifications, user stories, acceptance criteria, and documentation.

• Strong analytical skills with a data-driven approach to decision-making.

• Excellent communication and stakeholder management skills.

• Experience working with Jira or similar product management tools.

• Strong technical background (computer science, engineering, or similar).

• Ability to coordinate multi-national and offshore teams

Preferred Qualifications

• Direct experience working within ABA companies or for a Practice Management (PM) software provider specifically catered to ABA and multidisciplinary clinics.