Software Integration Engineer- SQL/ORACLE/Linux

We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. 

Sutherland was founded 35 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. 

This is a Hybrid position in Bogotá, Colombia. Enjoy the benefits of joining a Great Place to Work company working for the world's biggest technology companies

 

Sutherland is seeking an experienced Integration Engineer to deliver the technical aspects of product deployments for NICE Systems' customers. This is a technical consulting role which involves direct interaction with customers to understand their business data and to design and implement creative solutions to integrate the data with the NICE Performance Management Application. NICE Integration Engineers also design and develop end-user functionality such as forms, workflows and reports for customer implementations.

 

 

 

Main Responsibilities and Deliverables Strengthen relationships:

 • Implement custom deployments of the NICE product suite for clients

 • Integrate NICE's applications with other enterprise systems and data sources using ETL, XML, and scripting languages

• Work closely with customer and NICE Client Services team on all technical aspects of a NICE deployment, including but not limited to – data mapping, form and workflow design and implementation, report design and implementation.

 • Work with other NICE Integration Engineers to share best practices and knowledge

 Our most successful candidates will have:

• Excellent technical and analytical skills.

• In-depth knowledge of data handling and SQL.

• Integration experience with enterprise software.

• Excellent organizational skills, ability to set own task lists and timelines.

• Excellent verbal and written communication skills and ability to work in a team.

 • Demonstrated interest and ability to communicate across technology and business boundaries. • Bachelor's degree in computer science (or equivalent).

Responsibilities:

• Implement custom deployments of the NICE product suite for clients

• Integrate NICE's applications with other enterprise systems and data sources using ETL, XML, and scripting languages

• Work closely with customer and NICE Client Services team on all technical aspects of a NICE deployment, including but not limited to – data mapping, form and workflow design and implementation, report design and implementation.

• Work with other NICE Integration Engineers to share best practices and knowledge

• Provide input to NICE’s Product Management group on how to enhance future products Valuable skills:

 • Linux, Windows 2000/3 • XML, Java, JSP, HTML, Perl

• Oracle, SQL Server, DB2

• Experience as a DBA, System Administrator, or Network Administrator

• Experience implementing and managing data warehouses

• Experience with Hadoop or other Big Data platforms

• Familiarity with Business Intelligence tools (e.g. Business Objects, Cognos, SAS)

• Familiarity with ETL tools (e.g. Informatica, Brio)

• Contact center technologies, WorkForce Manager/Management, CRM or Business Intelligence experience
• Cloud technologies and certifications
• Telephony (ACD, IVR, etc.) experience and knowledge
• Hardware platforms & Virtualization
• Vertical market selling experience including Banking, Insurance, Telco, Healthcare, Travel, and others