Software Implementation Specialist

Job Summary:

The goals of the Software Implementation Specialist are to provide product recommendations and configurations, ensure proactive communication to clients and internal staff, and manage enhancement requirements and escalations and the capability to understand simple to complex business requirements. The ultimate goal is to be able to configure our solution(s) to address those client needs. The Software Implementation Specialist drives projects to completion by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation.

We are expanding a world class Professional Services organization that already has a proven track record of working with companies globally. This position is an individual contributor role within our Professional Services Organization and reports to the PS Manager.

Roles and Responsibilities:

The Professional Services team works with customers from day one ensuring the products and solutions implemented are fit for purpose and meet the requirements of the project and organization.

The ideal candidate will be someone with a "consultative" background interfacing with clients on a daily basis and able to be hands-on technically with our solution(s).

Work directly with customers to define requirements and deploy solutions. 

Deliver business analysis and solutions engineering – work closely with our customer champions to understand in detail the use cases and business processes and define and implement the solutions in Blue.

Able to manage multiple projects concurrently

Able to act as project manager on behalf of clients, to help them remain within the scope of their projects, maintain timelines and meet deadlines.

Work as a member of a project team (internal and client). The technical tasks may include importing data, custom reporting, developing document reports, and user acceptance testing.

Ensure long-term adoption for customers, support organizational change and generate business value in a short timeline

Provide remote and at times onsite consulting 

Prepare technical objectives - identify and describe key goals and provide the work processes to achieve these goals

Serve as the software expert and product specialist, aiming to solve customer business challenges

Act as liaison with the development team to document new requirements and follow up to ensure the work meets the requirements

Identify additional product/services opportunities in customer organization.

If you answer ‘yes’ to the following, you’d be a great fit for this position

A quick learner who can easily assimilate new technologies and skills

Ability to deliver formal and informal training to clients

Ability to translate customer needs into requirements

Works well in team based environment

Excellent verbal and written communication skills

Excellent time management and organizational skills

Creative, self-motivated, with good interpersonal skills

Ability to work independently

Qualification/Requirements

Computer Engineering, Computer Science, MIS or other related field diploma

Requires solid functional and technical knowledge of enterprise software applications

Experience working with relational databases (i.e. SQL)

Experience working with integration solutions, and software API's

Willingness to travel (if needed)

Nice to Have

Project management and requirements analysis experience

Pre-sales / sales-engineering experience a plus

Training experience a plus

Experience working with Enterprise accounts

Proficiency in French and knowledge of other languages (ex: Spanish)

Apply by sending us your resume and cover letter.

Other Requirements

Only apply if you are a Amman (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.

At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

About Explorance

Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to driven purpose, impact, and growth. Bringing 20 years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for 35% of Fortune 100 companies and 25% of the world’s top higher education institutions, has influenced over 25 million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY. Consistently among the top employers by the Great Places to Work Institute®, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the 360-degree feedback market by Fortune Business Insights. Visit explorance.com or connect on LinkedIn, Facebook, and X.