Software Engineering SMTS, Salesforce

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Software Engineering SMTS, Salesforce

Office hybrid in San Francisco, New York City or Dallas

As a Senior Member of Technical Staff (SMTS), you will be a key technical contributor who designs, develops, and delivers high-quality Salesforce solutions. This role combines deep technical expertise with collaborative problem-solving to drive innovation and business impact. You will take ownership of complex technical challenges and implement scalable solutions that align with enterprise objectives.

What You'll Do

Technical Design & Development

• Design and implement complex Salesforce solutions across Sales Cloud, Service Cloud, and custom applications

• Develop solutions using Agentforce, Agent Builder, and AI-driven Salesforce capabilities

• Build sophisticated automation using Flow Builder, including orchestration, screen flows, and auto-launched flows

• Write clean, efficient, and well-documented Apex code following platform best practices and design patterns

• Design integration solutions using REST APIs, Platform Events, Change Data Capture, and infrastructure discovery tools

Platform Innovation & Optimization

• Analyze Salesforce releases and proactively recommend features that add business value

• Troubleshoot complex platform issues using deep understanding of Salesforce architecture, order of execution, and governor limits

• Leverage AI-assisted development tools (e.g., Cursor, GitHub Copilot, Agentforce) to accelerate delivery and enhance code quality

• Utilize advanced developer tools including Apex Log Analyzer, Query Plan Tool, and Event Monitoring

Collaboration & Leadership

• Partner with Business, Product, Architecture, Engineering, and QA teams to deliver scalable, high-performance solutions

• Participate in solution design sessions, providing technical recommendations and architectural input

• Collaborate on roadmap planning and contribute to architectural decision-making

• Mentor and develop team members through knowledge sharing and code reviews

• Contribute ideas and feedback across the team's portfolio of projects

Specialized Focus Areas

• Design hierarchical data models and self-referential relationships for Configuration Item (CI) dependency mapping

• Implement ITIL Service Configuration Management principles

• Build automated data reconciliation and normalization rules

What You'll Bring

Required Experience & Skills

• 8+ years of hands-on experience in the Salesforce ecosystem with demonstrated independent delivery

• Advanced proficiency in Apex development, including triggers, batch processing, queueable Apex, and asynchronous patterns

• Strong expertise in Agentforce, Agent Builder, and Salesforce AI features

• Experience with Lightning Web Components (LWC) and the Lightning UI framework

• Proficiency in REST/SOAP APIs, web services, and integration patterns (event-driven, batch, real-time)

• Deep understanding of Salesforce platform fundamentals: data model, security model, order of execution, and governor limits

• Experience with test automation (Apex tests, integration testing, regression automation)

• Solid experience with Sales Cloud and Service Cloud configuration and customization

• Proficiency with Git, modern IDEs (VS Code, IntelliJ, Eclipse), and CI/CD tools (Jenkins, GitHub Actions, GitLab CI)

• Experience with Agile methodologies (Scrum, Kanban)

• Relevant Salesforce certifications (Platform Developer I & II, Administrator)

Preferred Experience & Skills

• Experience with Salesforce DX, scratch orgs, and CLI tools

• Familiarity with MuleSoft AnyPoint Platform for enterprise orchestrations

• Experience with managed packages, unlocked packages, or AppExchange development

• Knowledge of CMDB and ITIL Service Configuration

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.