Software Engineering MTS

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Warden AIOps Product team is seeking a highly motivated Member of Technical Staff (MTS) to help build, operate, and scale an intelligent AIOps product that supports Tier-0 and Tier-1 services across Salesforce. This role focuses on developing product capabilities that enable observability, automated detection, root cause analysis, and remediation for large scale distributed systems.

As a successful candidate, you will work closely with product engineering, Service Owners, data, and AI/ML teams to analyze telemetry signals, implement scalable services, and continuously improve system reliability and operational efficiency. This position requires strong engineering fundamentals, attention to detail, and the ability to work effectively in a highly collaborative, fast paced environment.

Key Responsibilities

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Develop and maintain core Warden AIOps product services, including data ingestion, signal processing, detection pipelines, and reliability workflows. This includes working with logs, metrics, traces, and events at scale, ensuring high performance and resilience.
 

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Analyze operational data and system behaviors to identify anomalies, recurring failure patterns, and performance regressions across distributed services. Use structured analysis and tooling to ensure accurate and reliable insights.
 

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Contribute to detection and causation capabilities by implementing rule based and AI assisted mechanisms that improve incident detection accuracy and reduce mean time to detection (MTTD) and resolution (MTTR).
 

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Identify and address reliability, scalability, and performance issues in product components. Proactively document technical findings, bugs, and improvement areas to maintain a high bar for production readiness.
 

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Collaborate with cross-functional teams including Service Owners, infrastructure, security, and partner product teams to integrate Warden AIOps with upstream and downstream systems.
 

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Participate in design reviews, code reviews, and operational readiness activities, ensuring adherence to Salesforce engineering standards, security requirements, and compliance expectations.
 

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Produce clear technical documentation and recommendations that translate complex system behavior into actionable guidance for service owners and product stakeholders.

Qualifications

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Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

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Strong proficiency in one or more backend programming languages (e.g., Java, Go, Python), with experience building and operating distributed systems.

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Good to have, experience working with observability data such as metrics, logs, traces, or events, and familiarity with monitoring or reliability concepts.

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Understanding of cloud native architectures, microservices, and service-to-service communication patterns.

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Strong analytical and problem solving skills, with the ability to reason about complex system behaviors and failure modes.

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Effective written and verbal communication skills, with the ability to collaborate across teams and clearly document technical work.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $117,200 - $176,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $194,200 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.