Software Engineering Lead

Zenarate uses cutting-edge speech processing, AI, and machine learning to empower contact center agents to deliver the best experience possible. Some facts about the business:

We are an exciting and profitable SaaS company, with 100% year-over-year growth. Profitable growth means that we have control over our destiny and you will be part of an organization that is focused on customers and employees first.

Our platform is used in over a dozen countries and 13 languages by leading brands, including Nintendo, Google Play, Genpact, American Express, Bank Of America, and United Airlines.

We have won multiple awards from premier organizations, including the American Business Awards (Stevies).

Our management team has a very successful track record of building multiple successful companies.

You will be part of building a disruptive, $1B+ business following the demand curve of AI in the contact centers.

About the Position

The Software Engineering Lead will be part of a team working on development of a custom-made workflow engine which will be integrated with Zenarate’s core product to provide automation at a certain degree. Since this is a new product in the nascent stages of the SDLC, the engineer is expected to write clean, optimized and efficient code, unit test cases, maintain Javadoc, document APIs, perform peer reviews and create relevant documentation of the architecture and features being built.

This position also requires the engineer to be proactive in collaborating with the front-end developers and other team members to design and develop scalable and robust solutions.

Skills & Responsibilities:

• Analyze, design and develop extremely reliable, scalable and high-performing web applications.

• Collaborate with product management from time to time to understand and evaluate business requirements and translate them into new features within the timeline.

• Should be a proactive self-starter who can propose and implement solutions and underlying techniques for problem statements in the effort of obtaining results.

• Work with other developers and team to ensure that new features are delivered and that issues are fully tested with minimal defects.

• Contribute towards the development and application of advanced concepts, technologies and hold an area of expertise within the team.
• Address architecture and design issues of products or technologies and provide strategic reasoning of introducing new technologies in his/her area of expertise.

Requirements:
Basic Requirements

• Education equivalent to a Bachelor's degree/Master’s in Computer Science or related field from a top tier college.

• 6+ years extensive experience in Python.

• Experience building microservices and RESTful web services.

• Experience working with RDBMS preferably MySQL and NoSQL databases like MongoDB, Neo4j etc.

• Working experience with OAuth2, OpenID Connect/SAML, JWT and Spring Security.

• Software Engineering - design, test and implement software systems that optimize all phases of data operations process and new solution designs. Perform requirements analysis, understanding the business requirement and design and develop optimized and customized solutions for customer.

• Demonstrated leadership ability to effectively work with cross functional teams.

• Involved in research and development activities to understand and identify the product requirements aligned to Zenarate’s vision and business needs.

• Ability to function in a fast-paced environment.

• Basic knowledge of DevOps and CI/CD methods.

• Analyze completed prototype, pilot and scaled projects to identify gaps to address further requirements or specification issues and communicate to relevant stakeholders.

Good to Have:

• Hands-on experience with Cloud platforms and services preferably AWS.

• Exposure to UI and front-end technologies like HTML, CSS, JavaScript and frameworks and libraries such as Angular/React.js.

• An understanding of CI/CD pipeline and build automation tools like Jenkins.

• Experience in Linux and shell scripting.

• Working knowledge of messaging queues like RabbitMQ, ActiveMQ etc.

• Working knowledge of Apache Kafka and pub-sub systems.

• Experience with enterprise authentication and authorization solutions like Okta.

• Experience with SSO.

• Knowledge of deployment using Docker will be an added advantage.

Benefits:
If these values resonate with you then we look forward to meeting you. Here’s what we have to offer you as a team member at Zenarate:

• Competitive salary package that will continue to grow as you gain experience.

• A full suite of benefits including health insurance, team parties, outdoor tours, and much more.

• A casual workplace that appreciates and respects each employee's ideas.

• The agility of a growing and profitable start-up environment building marketing solutions for the largest Fortune 50 customers.

• Mentorship by some fabulous engineers with a track record of delivering major pieces of software for both large companies and successful startups.

• Flexible work arrangements.

For more information about the company visit our website www.zenarate.com