Software Engineering Architect (Senior Director) Digital Commerce Platform, New GTM Models, Consumption & Legal Risk Compliance

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is the #1 CRM and a deeply unified platform trusted by businesses of every size. We’re reimagining how customers buy, manage, and grow their Salesforce footprint through modern, scalable, and AI-enhanced digital experiences. As Senior Architect for the Digital Commerce Platform, New GTM Models, Consumption & LRC , you will serve as the principal technical authority shaping the end-to-end architecture vision, standards, and governance model for Salesforce’s next-generation commerce ecosystem. In addition to transactional commerce, this role defines the architectural foundation for contract lifecycle management and embedded legal, risk, and compliance capabilities as first-class platform services. You will shape how standardized contracting models, policy-driven risk controls, and AI-assisted compliance intelligence are integrated into commerce and consumption flows—enabling faster GTM execution while maintaining enterprise-grade governance. Your remit spans traditional commerce , self-service channels , usage and consumption-based models , and emerging GTM motions —ensuring architectural coherence across how customers discover, purchase, adopt, and expand Salesforce products. This role goes beyond solution design. You will influence senior stakeholders, mentor architects and engineering leaders, and drive multi-domain technical alignment across some of Salesforce’s most strategic transformation programs. You will partner with Product, Engineering, Data, Identity, Pricing Strategy, and Revenue Operations teams to build resilient, extensible, and customer-first commerce capabilities. Your architectural decisions will inform platform roadmaps for digital purchasing (Unified Console, Marketplace, In-app), cross-cloud API-first services, entitlements, usage metering, consumption orchestration, and new GTM and PLG-native user journeys. You will also lead how agentic interfaces and AI-driven orchestration become core to the next evolution of our commerce platform. What You’ll Own Platform Architecture, Standards & Strategy Define and evolve the enterprise architecture vision for the Digital Commerce Platform , spanning eCommerce, consumption billing, new GTM models (PLG, try/buy/expand), and self-service customer experiences. ​ Establish architecture standards, reference patterns, and governance frameworks that unify flows across discovery, purchase, provisioning, entitlements, usage, upgrades, and renewals. Champion an API-first, event-driven, domain-oriented architecture enabling modular, scalable services across multiple clouds and channels. Drive adoption of agentic patterns, AI/ML orchestration, Data Cloud–driven personalization, and usage intelligence into core commerce services. End-to-End Solution Leadership Architect complex digital flows that support subscription , consumption/usage , entitlement enforcement , trial/PLG motions , account expansion across channels and Legal Risk Compliance domain. Own key architectural decisions spanning Q2C, pricing engines, payments, identity, entitlements, usage metering, and back-end orchestration. Guide engineering and technical leads in decomposing business capabilities into scalable, reusable platform components. Ensure solutions meet high standards of security, compliance, extensibility, reliability, and operational excellence. Influence, Governance & Cross-Functional Alignment Serve as the senior architectural representative in steering committees, enterprise architecture councils, and governance forums. Influence Directors, VPs, and SVPs across Product, Engineering, Pricing Strategy, Revenue Operations, Security, and T&P—shaping long-term investment and sequencing decisions. Build alignment across multi-cloud teams to create unified technical strategies for commerce, identity, entitlements, billing, data, PLG, and consumption offerings. Translate risks, tradeoffs, and system impacts into executive-ready narratives that guide strategic decision-making. Technical Leadership, Mentorship & Talent Development Mentor and elevate architects, engineers, and technical leads, raising architectural maturity and design rigor across the organization. Promote a culture of reusable platform services, high-quality API design, and thoughtful systems engineering. Establish architectural review practices and provide coaching on integration patterns, consumption models, and multi-domain solutioning. Who You Are Strategic Systems Thinker: 12–15+ years of architecture or engineering leadership in eCommerce, subscription/consumption commerce, digital platforms, or large-scale enterprise systems. Influential Architecture Leader: Proven ability to set direction, influence without authority, and align diverse stakeholders across multiple business and technical domains. Expert in API-First & Event-Driven Design: Deep experience with multi-tenant APIs, microservices, service meshes, event streaming, and domain-driven architectures. Multi-Domain Integrator: Expertise across identity, payments, entitlements, usage metering, billing, provisioning, and orchestration platforms. Executive Communicator: Able to distill complex architectural concepts into clear, actionable recommendations for senior leaders. Mentor & Multiplier: Passionate about developing talent and uplifting architectural excellence across teams. Preferred Experience High-scale SaaS or multi-cloud platform experience. Exposure to Salesforce platforms, Data Cloud, Agentforce, or AI-driven workflows. Experience with Q2C, PLG, usage-based pricing, and consumption models. Familiarity with enterprise compliance, governance, and security frameworks. Why Join Us This is your opportunity to architect the future of digital commerce and consumption-based experiences at one of the world’s most innovative software companies. You will define foundational capabilities that power millions of customer interactions and help Salesforce scale into the next decade of AI-driven, flexible GTM models. With Data Cloud, Agentforce, and a deeply unified platform at your disposal, you will help shape a transformation that is core to Salesforce’s growth strategy. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.