Software Engineer (NICE InContact + Java Services)

Software Engineer (NICE InContact + Java Services)

We are:
Wizeline, a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms. We partner with clients to leverage data and AI, accelerating market entry and driving business transformation. As a global community of innovators, we foster a culture of growth, collaboration, and impact.

With the right people and the right ideas, there’s no limit to what we can achieve

Are you a fit?
Sounds awesome, right? Now, let’s make sure you’re a good fit for the role:

Key Responsibilities

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Must-have Skills

• Advanced-Intermediate proficiency in building and maintaining NICE CXone Studio scripts (call flows, IVR, routing logic).

• Strong understanding of ACD, IVR, skill‑based routing, and omnichannel workflows.

• Experience integrating CXone with backend systems through REST APIs, event flows, and data actions.

• Familiarity with WFM, QM, call recording, and other contact‑center platform modules.

• Ability to troubleshoot platform issues using logs, monitoring tools, and call trace/debug utilities.

• Understanding of real‑time and historical metrics, reporting data, and performance tuning for contact flows.

• Advanced proficiency in Java, including object‑oriented design and clean coding principles.

• Experience developing and deploying RESTful microservices using frameworks like Spring Boot.

• Strong understanding of API design, versioning, and contract-first development.

• Experience with unit testing and integration testing using JUnit, Mockito, etc.

• Familiarity with SQL and NoSQL databases (e.g., MySQL, PostgreSQL).

• Experience with CI/CD pipelines and DevOps tools (GitHub).

Nice-to-have:

• AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work, including drafting, analysis, research, or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.

• Ability to lead design discussions, conduct code reviews

• Strong problem‑solving skills for both platform configuration and backend system integration.

• Ability to collaborate with product, operations, and support teams to deliver reliable contact‑center solutions.

What we offer:

• A High-Impact Environment

• Commitment to Professional Development

• Flexible and Collaborative Culture

• Global Opportunities

• Vibrant Community

• Total Rewards

*Specific benefits are determined by the employment type and location.

Find out more about our culture here.