Software Engineer - Lifecycle Customer

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. 

The challenge

For our Customers and Partners, UW just needs to work – there when you need it, and invisible when you don’t. Just like flicking a switch. 

Our proposition to Customers is simple, but for our technology teams, the behind-the-scenes complexity is what makes it so interesting. Learn more about life in our Tech teams here.

Got your attention? Read on…

We are looking for a backend-focused Software Engineer who thrives on autonomy and enjoys solving complex distributed systems problems. You should be a collaborative individual who values pragmatism, possesses strong communication skills, and is eager to learn from senior engineers.

We work together. Your team and the people you will work with…

We work in small, fully autonomous teams that have real ownership of their products. We use the best tool for the job and constantly look for better. 

You will join the Lifecycle team, the home of multi-service sales at Utility Warehouse. Our team helps power UW's growth engine, building the tools that help drive Customer acquisition and in-life cross-sell. We're in an exciting period of innovation, tackling scale-driven problems to raise the bar on digital experience for Customers and Partners alike.

We deliver progress. What you’ll do and how you will make an impact.

As a Software Engineer in the Lifecycle team, you will build robust, reliable backend systems and APIs that power our growth. You're responsible for the backend services that sit behind some of UW's most critical Customer journeys, from the moment someone signs up, to deepening their relationship with us over time.

In this role, you'll:

• Build and integrate backend APIs in Go that power Customer acquisition and cross-sell journeys, working closely with frontend engineers, product managers, and business stakeholders
• Work with Go, Kafka, Kubernetes, Postgres, and MongoDB, gaining hands-on experience with event-driven systems and modern observability practices
• Design and implement technical solutions within existing architectures and standards
• Balance quality and progress by addressing technical debt and ensuring services remain maintainable.
• Engage with UW's wider backend engineering community, learning from and contributing to shared standards and practices across teams
• Support junior engineers through pairing and code review, sharing knowledge as you grow in the role

We put people first. It’s all about you..

Technical Skills & Experience:

• Solid, hands-on production experience with Go.
• Awareness of GraphQL and its application in API design.
• Familiarity with Docker and Kubernetes.
• Experience with CI/CD tools such as GitHub Actions or ArgoCD.
• A proven track record in test automation and writing production-grade code.
• The ability to work effectively within agile, iterative environments.

Why join UW?

We have big ambitions, which means plenty of challenges to tackle and solutions for you to build. We’re looking for people who want to roll up their sleeves and get involved.

Our benefits:

• Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
• Performance bonus: An annual discretionary bonus ranging from 15-40%.
• Flexible working: We’re a remote-first business.
• Work-life balance: We offer an optional four-day working week (90% pay for 90% impact).
• Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
• Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
• UW discounts: Save on our services and get a free Cashback Card. You’ll also get access to 100s of rewards and discounts through Perkbox
• Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary). 
• Family first: Policies designed to help you and your family thrive.
• Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
• Sabbaticals: An eight-week paid sabbatical after four years of service.
• A commitment to helping you develop your career journey through learning, coaching and new experiences.
• Inclusion: Join belonging groups that help shape our culture.
• Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.

Apply now

You’ve made it this far... hit apply! We can’t wait to hear from you.

Worried you don’t hit every single bit of the criteria? We welcome applications from all backgrounds. If you’re a go-getter with a great heart, get your application in and let’s chat.

Nomfundo Mkhize will be your point of contact throughout the process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.