Software Engineer I

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Job Description Summary

Software Engineer I is responsible for the design, development, and delivery of high-quality,
innovative software solutions that comply with established coding standards and best
practices. This role requires close collaboration with cross-functional teams to ensure timely
completion of all deliverables—including design specifications, code implementation, and
testing—while maintaining alignment with organizational and industry standards. In addition,
the individual plays a critical role in providing technical support and guidance to internal
teams, assisting in troubleshooting and issue resolution as needed.

SOFTWARE ENGINEERING Responsibilities
Assists with improvement of organization’s engineering standards, tooling and processes.
Build and maintain production services, applications, pipelines, and system components.
Collaborate with cross‑functional teams to deliver software on schedule.
Designs, builds and maintains large-scale production services, web applications, data pipelines, and streaming systems.
Develop, test, and maintain high‑quality software aligned with coding standards.
Debugs production issues across services and multiple levels of the stack.
Ensure code quality, structure, and alignment with engineering guidelines.
Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems.
Maintains an understanding of current and new technologies or programming practices through continuing education reading, and participation in professional conferences, workshops, or groups.
Participates in the testing process through code reviews, unit testing, test review and analysis, test witnessing, and certifi cation of software.
Provides support to the engineering team, with a high level attention to detail.
Stay updated with new tools, frameworks, and engineering practices.
Works on systems critical to the organization’s current and future operations.

SUPPORT Responsibilities

Coding in any language is fine
Ability to work independently on projects and processes with close supervision.
Ability to adapt and understand new technology / processes as per business requirement.
Ability to work constructively and independently under stress and pressure in a fast-paced multi-tasking environment.
Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills.
Broad theoretical knowledge of applicable work area.
Communicate new product releases and improvements to stakeholders.
Document interactions, troubleshooting steps, and resolutions clearly.
Diagnose and resolve partner issues with high attention to detail.
Investigate issues and escalate appropriately when required.
Knowledge of a variety of fi eld’s concepts, practices and procedures, programming languages and software basics.
Monitor backup / off‑site systems and respond to critical service failure events.
Maintain and update internal / external knowledge base content.
Manage personal ticket queues and maintain case hygiene.
Provide support across email, chat, phone, cases, and remote sessions.
Understanding relevant software development tools including version control, build processes, debuggers and test frameworks.
Technical Skills and Abilities
Ability to work independently with minimal oversight and strong ownership.
Strong written and verbal communication.
High attention to detail; excellent documentation hygiene.
Adaptability to evolving technologies and processes.
Analytical troubleshooting & structured problem-solving.
Customer / partner-focused mindset.
OS fundamentals (Windows/Linux/MAC)
Database, SQL / NoSQL / Cassandra, APIs, scripting
Knowledge on Kafka and how to retrieve data.
CI/CD and version control awareness
Cloud (AWS/Azure) fundamentals
Basic networking & backup concepts (Support)
Coding frameworks (Engineering)

Experience: 1 to 3 years

Work Location: Only Mumbai

Work type: Hybrid Thrice a week to Office

Immediate joiners will be preferred

Shifts: Mandatory US shifts Night allowances as per company policy will be extra

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.