Software Engineer

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We are looking for a Software Engineer to join our Trust Automation team. At Trustpilot, "Trust" is the heart of the company, and this department is the front line in keeping our platform safe and reliable for millions of users.

This isn't a "sheltered" role where you just pick up tickets in isolation. You will join a high-impact, autonomous squad that bridges the gap between engineering and data science, working directly with stakeholders in Legal and Content Integrity to shape how we detect and filter fake reviews and harmful content at scale.

The Team: Trust - Automation

The Automation team is a lean, interactive unit focused on the automated monitoring and enforcement of platform standards. We manage LLMs, bespoke internal systems, and third-party integrations to support real-time content scanning and continue to build moderation capabilities in-house. We also leverage AI-assisted coding and Agentic tooling and workflows to speed up our processes, development cycles, and stay informed with changing trends and data.

What you'll be doing:

• Full Ownership: Take part in the entire lifecycle of our services, from ideation and technical strategy to deployment and maintenance.

• Manage Complex Integrations: Oversee and optimise our mission-critical integration with CheckStep.

• In-House Innovation: Help execute the transition from third-party tools to bespoke, in-house AI-driven services.

• Stakeholder Collaboration: Actively participate in "free-for-all" project discussions with Legal and Content Integrity agents, challenging requirements when necessary to find the best technical solutions.

• Data-Driven Execution: Use our "mountains of data" to drive experiments and break down high-level strategy into actionable technical timelines.

Who you are:

• Technical Experience: You have at least 3 years of experience in full-stack web development, ideally in large-scale, high-pressure environments

Operational Maturity: You have experience in productionising, scaling, and maintaining large-scale systems, including automated monitoring and alerting, and Incident Management.

• Cloud Native: You possess strong, hands-on experience with AWS (SQS, Lambda, queuing, and observability).

• Backend Proficiency: Expert-level knowledge of Node.js and TypeScript/JavaScript.

• AI Enthusiast: You are passionate about the AI space—whether through commercial work or personal "vibe coding" projects with LLMs and Agentic Engineering.

• Critical Thinker: You are vocal, confident in representing technical decisions, and comfortable discussing trade-offs with non-technical teams.

• Autonomy: You prefer to work with guidance rather than micromanagement, taking ownership of your tasks from start to finish.

Tech Stack we use:

• Infrastructure: AWS (ECS, Lambda, SNS, SQS, CloudFormation), Docker.

• Languages: TypeScript, JavaScript, Node.js.

• Frontend: React, Next.js (Experience with React is a major plus!).

• Database: DynamoDB, PostgreSQL, BigQuery.

• AI/Integrations: LLMs, CheckStep, Agentics.

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team ([email protected]) quoting the role you wish to apply for.

Any offer of employment for this position will be subject to our standard background checks.