Software Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Cloud Operations - Software Engineer is key contributor to developing a multi-region, multi-tenant SaaS product. You will be part of Cloud Development team, using technologies like .NET/C#, Artificial Intelligence, Python, PowerShell, JavaScript, React, AWS and Database to build scalable, high-performance products within a cloud environment.

How will you make an impact?

• Take ownership of the software development lifecycle, including design, development, unit testing, and deployment, working closely with Production/Support teams.

• Ensure that architectural concepts are consistently implemented across the product.

• Act as a product expert within Development, understanding the product’s requirements and its market positioning.

• Work closely with cross-functional teams (Product Managers, SRE, Infrastructure team, Customer Support, and Services and Support organization) to ensure successful product delivery.

• Design and implement software features in alignment with product specifications and adhere to High-Level Design (HLD) and Low-Level Design (LLD) standards.

• Contribute to the development of scalable, multi-tenant SaaS solutions.

• The desire to work in a fast-paced environment.

• Ability to develop unit testing of code components or complete applications.

• Collaborate with Product Management, R&D, UX, and DevOps teams to deliver seamless, end-to-end solutions.

• Advocate for and implement Continuous Integration and Delivery (CI/CD) practices to improve development efficiency and product quality.

• Mentor junior engineers, share knowledge, and promote best practices within the team.

• Assist in solving complex technical problems and enhance product functionality through innovative solutions.

• Conduct code reviews to ensure adherence to design principles and maintain high-quality standards.

• Plan and execute unit testing to verify functionality and ensure automation coverage.

• Broad experience designing, programming, and implementing large information systems.

• Ability to provide in-depth evaluation and analysis of unique complex technological issues.

• Excellent analytical and problem-solving skills.

• Excellent organization and time management skills.

• Strong written and verbal communication and interpersonal skills.

• Contribute to the ongoing support of software features, ensuring complete quality coverage and responsiveness to any issues during the software lifecycle.

Have you got what it takes?

• Bachelor's or master's degree in computer science, Electronics Engineering, or a related field from a reputed institute.

• 3-7 years of experience in software development with a strong focus on backend technologies and a track record of delivering complex projects.

• Expertise in C#, .NET, AI, Python, PowerShell for back-end development. React, JavaScript experience is an added advantage.

• Experience in developing high-performance, highly available, and scalable systems.

• Working knowledge of RESTful APIs

• Solid understanding of scalable and microservices architectures, performance optimization, and secure coding practices.

• Exceptional problem-solving skills and the ability to work on multiple concurrent projects.

• Experience working with public cloud platforms like AWS (preferred), Azure, and GCP.

• Proficiency in developing solutions that leverage both SQL and NoSQL databases.

• Hands-on experience with Continuous Integration and Delivery (CI/CD) practices using tools like Docker, Kubernetes, and other modern pipelines.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9948
Reporting into: Tech Manager, Engineering
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.