Software Development Engineer - Escalations

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role

As a Software Development Engineer in our escalation team, you will be crucial in supporting our Privilege Access Management suite of products. We are looking for a passionate and motivated Engineer who enjoys the challenge of solving tough issues in a dynamic environment. This individual thrives at problem solving, getting to the root cause within software or the environment in which it runs, and is motivated by doing what is right for our products and our customers.

What You’ll Do

• Work directly with the Engineering and Support departments to investigate, troubleshoot and triage complex, code-related technical issues, gather product feedback, implement code fixes and build patches/maintenance releases.

• Attempt to re-create customer reported defects with the help of QA Engineers

• Join calls with Support Engineers to help with advanced troubleshooting efforts

• Create and update knowledge base and frequently asked questions articles

• Create hotfixes across various product versions

• Continually maintain detailed tracking of work activities in Jira

• Maintain a development environment

• Participate in developing new processes

What You’ll Bring

• 2+ Years’ experience in software development

• Track record of developing high quality code in C#

• Experience with ASP.NET Web APIs and Windows Services

• Proficiency in MSSQL databases, RDBMS

• Knowledge of MS Windows operations

• Experience working in a cross functional team to ship releases

• Able to communicate, collaborate and work effectively in a distributed team

• Experience using or managing virtualization environments using VMWare Workstation or ESXi

• Great troubleshooting skills

Nice To Have

• Familiarity with PowerShell, Python, C code, Windows Services, Active Directory, LDAP/S, SAML, COM, ADSI, Windows Device Drivers, Oracle Databases, Linux OS

• Experience with client/server architecture, RPC, IPC, and Named Pipes

• Experience in developing security software

• Secure coding practices, and knowledge of operating system security architecture

• Experience working with git to maintain code across several branches

• Experience in developing enterprise software

• Familiarity with Agile methodologies

Who You Are

• You love to find problems and fix them

• You have unwavering personal integrity and work ethic

• You are flexible! You are a team player and excel individually as the situation dictates.

• You are passionate, optimistic, and energetic.

• You have an insatiable thirst for knowledge and improvement

• You always work for the best interests of the team.

• You are proactive, a tenacious self-starter to the core.

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.

Learn more at www.beyondtrust.com.