Software Development Architect

Who We Are:

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

As a Software Development Architect on our Customer Experience team, you will serve as the technical authority for Bandwidth’s most critical customer-facing domains: identity, accounts, billing, and the unified customer portal. This is a high-impact, strategic role. You will look across the entire engineering landscape to eliminate silos, enforcing a unified technical vision that ensures our systems are not just functional, but resilient, secure, and infinitely scalable.

We believe great architecture is grounded in reality. You aren't just drawing diagrams; you are writing the standards that engineering teams will follow and staying connected to the critical paths of our code. You will partner with Directors, VPs, and Product leadership to translate complex business goals into elegant, enduring technical architectures.

What You'll Do:

• Define Technical Strategy & Roadmap: Own the long-term architectural vision for the customer experience domain. Determine how our identity, billing, account, and frontend architectures evolve over the coming years to support global scale, ensuring that robust backend models translate into a seamless user experience.

• Cross-Functional Technical Leadership: Act as the "glue" between disparately focused engineering teams. Ensure that architectural decisions made in one domain do not negatively impact the performance, security, or consistency of the broader customer experience.

• High-Level System Design: Architect fault-tolerant, distributed systems. Model complex data flows and state transitions across our customer domains, ensuring idempotency, strict data integrity, and system reliability at scale.

• Lead by Code & Prototyping: Maintain a strong connection to implementation. Contribute code to complex integrations, help steer shared frameworks, and conduct code reviews to ensure your high-level vision is actually buildable.

• Drive Velocity & Bias for Action: Navigate ambiguity and maintain momentum through proactive problem-solving. We value architects who lean into action, transforming complex concepts into tangible progress and ensuring our technical evolution keeps pace with our business growth.

• Technology Evaluation & Strategy: Lead the assessment and selection of critical technologies, frameworks, and external partnerships. Guide the organization through complex trade-off analysis, balancing immediate business needs with long-term technical sustainability.

• Governance & Standards: Establish and enforce engineering standards for API design (REST), data consistency, and security. Drive the adoption of "Security by Design" and "Privacy by Design" principles across the organization.

What You Need:

• 10+ years of software engineering experience, with at least 4+ years in a dedicated Staff or Principal Engineering role (or equivalent architectural leadership).

• Hands-on Engineering: The ability to jump into a complex codebase to debug a race condition or scaffold a proof-of-concept for a new pattern.

• Deep Identity Expertise: Authoritative knowledge of modern identity and access management (IAM) patterns, authentication standards, and how to implement secure federation in complex, multi-tenant B2B environments.

• High-Integrity System Scale: A proven track record of architecting mission-critical, high-volume transactional systems where data accuracy, auditability, and idempotency are paramount.

• Distributed Systems Architecture: Expert-level understanding of managing trade-offs between data consistency, availability, and latency, and building resilient systems (circuit breakers, rate limiting) on cloud infrastructure (AWS).

• Communication at Executive Level: The ability to explain deep technical risks to less technical leadership in terms of business value and risk mitigation.

• Strategic Vision: A mindset that doesn't just solve the problem in front of you, but solves the problems the organization hasn't encountered yet.

Bonus Points:

• Experience leading the technical side of a major platform migration.

• Expertise in event-driven architectures and asynchronous messaging patterns to decouple and scale complex workflows across the entire customer experience ecosystem.

• Experience with infrastructure-as-code (IaC) governance at an organizational scale.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.

• All new hires receive four weeks of PTO.

• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.

• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.

• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.

• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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