Social Services Coordinator

The Mather is a luxury senior living community, and we are seeking a compassionate, organized, and mission‑driven Social Services Coordinator to join our team in a full‑time capacity, supporting The Life Centre, our boutique care environment offering skilled nursing, assisted living, and memory support. This role is ideal for a social services professional with experience in long‑term care, hospital, or related healthcare settings—or a four‑year degree in social services or a related field—who brings strong communication skills, a thoughtful approach to customer service, and the ability to manage multiple priorities with care and confidence. You will serve as a trusted advocate and partner to residents and families, supporting assessments, admissions, care planning, transitions, and discharge processes while navigating state and federal regulations with professionalism and compassion. The ability to intervene effectively in crisis situations, collaborate within an interdisciplinary team, and maintain required certifications such as CPR/AED is essential, and candidates with an MSW, LSW, or LCSW are especially encouraged to apply.

The schedule for this full‑time, hourly position follows a rotating pattern: Week 1 — Monday through Friday; Week 2 — Tuesday through Saturday, and requires scheduling flexibility to best support residents, families, and care teams.

ESSENTIAL FUNCTIONS

• Coordinates and documents; residents Plan of Care and Care Plan Conferences, completes the social services portion of the MDS, social services provided to residents, and family members or responsible parties.

• Facilitates and maintains documentation of Advance Directive and Resident Rights in compliance with company policies, federal and state regulations.

• Plans and coordinates transitional movement, discharge and post-discharge care needs.

• Facilitates admissions process.

• Serves as resident advocate to assist residents, resident representatives, or resident groups and responds in writing to any complaint on behalf of residents.

• Actively participates in QAPI process.

• Coordinates and/or provides education and support to staff, residents and families pertaining to psych-social issues including illness, aging, trauma informed care, loss, and death and dying.

• Participates in and supports community outreach events.

• Supports budget process and maintains fiscal accountability.

• Work in conjunction with the care venue team to support compliance with Medicare guidelines including the administration of the advanced beneficiary notices.

• Participate with the interdisciplinary team in tracking and managing resident behavioral expressions and assisting with the development of person-centered plan of care to address these needs.

• Make referrals and obtain needed services from outside entities (e.g., talking books, absentee ballots, community wheelchair transportation).

• Provide referrals for residents (e.g., applying for pensions, referrals to advocates for creating advanced directives, referrals to funeral homes for preplanning arrangements).

• Interactions with employees, residents, resident representatives, and guests will reflect our commitment to inclusivity.

• Applies the concepts of the Mather Wellness Model and the 3 A’s in the care of residents, Achievement, Autonomy, and Affiliation.

• Is competent in acting in emergency situations based on Safety Manual, Internal and External Emergency Preparedness and other policies.

• Complies with Mather Code of Conduct, Policies, Compliance Programs, and all applicable laws and regulations in performance of one’s job duties; reports all known and suspected violations to his/her supervisor or manager, Mather Compliance Officer, a Human Resources representative, or the confidential employee helpline.

• Identifies care center issues, proposes possible solutions and successfully adapts to changes as part of Quality Assurance Process Improvement process.

• Documents care per documentation policy and standards.

• Assists in licensing and survey preparedness and processes.

• Operates efficiently within established parameters to maximize available resources.

• Participates in sales and promotion of the community.

• Incorporates fiscal responsibility through the provision of efficient, safe and cost-effective practices in the delivery of care.

• Increases personal growth and development through formal and informal education programs.

• Facilitates teamwork between functional departments to promote effective operations.

• Participates in employee wellness opportunities.

• Demonstrates understanding of and commitment to the company Mission, Vision, and Values.

• Create exceptional experiences for internal and external customers in every interaction.

QUALIFICATIONS AND SKILLS

Required:

• 2+ years of long term care, hospital or related healthcare experience in leadership role; or 4 year college degree in social services or related field.

• Excellent verbal and written skills.

• Ability to multi-task and intervene in crisis/conflict situations.

• Excellent customer service techniques and approach.

• Knowledge of related state and federal regulations.

• CPR/AED certification.

Preferred:

• MSW / LSW / LCSW.

The hourly base wage range is a good faith estimate of the range Mather reasonably expects to pay for this position at the time of the posting. The actual hourly base wage paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, geographic location and market changes. The position is also eligible to participate in Mather benefit plans and Employee Appreciation Fund.

Hourly Pay Range
$29—$33 USD

Benefits

Mather offers a competitive benefits package.*

Team members are eligible for:

• A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.

• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)

• Convenient, subsidized parking (or public transportation for certain locations)

• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.

Benefits-eligible team members can take advantage of:

• Medical, dental, and vision plans

• Paid Parental Leave

• Adoption Assistance Reimbursement

• Tuition reimbursement for continuing education

• Extended illness benefits

• Employee wellness programs

• Short- and long-term disability insurance

• Life insurance - free to all team members

*Benefits are subject to change without notice. Benefits details dependent on employment status.

About The Mather:

The Mather is a Life Plan Community for those age 62 and better located in Evanston, Illinois, close to the charming downtown district and an abundance of public transportation. The Mather includes 240 independent living apartment homes, as well as assisted living, memory care, long-term care, and rehabilitation services, along with multiple restaurants, a fitness center, art studio, gardens, and more.

The Mather is located at 425 Davis Street in Evanston.

About Mather

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age WellSM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.