Social Media CRM Specialist

Confidential

Sao Paulo, São Paulo, Brazil permanent

Posted: January 30, 2026

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Required Skills

Social Media Platforms TikTok Instagram Social CRM Platforms Sprinklr User Engagement Communication Skills Information Analysis Teamwork Time Management

Job Description

We are the first international ecosystem of independent agencies designed to provide top-tier, data-driven creative solutions for brands, with a shared focus on driving growth.
With over 900 employees across 15+ offices in 18 countries, including Europe, the U.S., and Latin America, SAMY operates in 55 markets, serving more than 100 leading clients. We specialize in developing award-winning, end-to-end digital campaigns powered by data, strategy, and creativity.”)

JOB FUNCTIONS

• Configure and adjust the Sprinklr platform, including the creation of categorization filters for social data collection.

• Perform tagging and categorization of social media comments within the client’s social CRM platform.

• Manage and respond to interactions across social media channels, ensuring timely and appropriate engagement.

• Communicate daily social media activity to the client, identifying relevant insights and opportunities for interaction.

• Support the development of monthly reports by contributing analysis, insights, and learnings derived from day-to-day social activity.

• Collaborate with internal teams to ensure consistent communication and alignment with digital strategies.

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