Social Media CRM Specialist

Confidential

Sao Paulo, São Paulo, Brazil permanent

Posted: March 27, 2026

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Quick Summary

Support the day-to-day management of social media activity in Brazil, utilizing expertise in CRM systems and social media platforms to drive brand growth and engagement.

Required Skills

Social Media Management Sprinklr Influencer Management Trend Analysis Communication Reporting Data Analysis Customer Service POS Systems Proactivity

Job Description

ABOUT SAMY

SAMY is a global network of independent marketing and communications agencies, using research, technology, strategy, creativity, and performance to deliver impactful, data-driven solutions and drive growth for brands. With over 1000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.

MISSION

Support the day-to-day management of social media activity by monitoring interactions, creating relevant engagement opportunities, assisting with platform adjustments in Sprinklr, and helping deliver insights that contribute to brand performance and client communication.

JOB FUNCTIONS

• Perform adjustments on the Sprinklr platform, including the creation of categorization filters for data collection.

• Create proactive interactions with influencers, brands, and trending topics related to the core business.

• Manage interactions across the client’s social media channels, including Facebook, Instagram, TikTok, X, LinkedIn, and YouTube.

• Communicate daily social media activities to the client, identifying and presenting relevant engagement opportunities.

• Support the development of monthly reports by providing insights and data derived from daily response activities.

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