Social Media & Communications Coordinator

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Office of Special Events and Office of City Representative has combined to become a centralized hub for event permitting, licensing, planning, production, and promotion of over 1,700 events in a calendar year, including street festivals, parades, athletic events, concerts, demonstrations and more.  Office responsibilities have increased significantly, and additional staffing is required to ensure delivery of services. 

Aside from managing the intake and processing of applications, OCRSE:

- Plans and attends event site visits

- Manages all requested event-related city-services

- Oversees interdepartmental event task force meetings and provides guidance to event producers/organizers

- Submits Requests for Proposals for large-scale events

- Handles day-of event management for select, major special events

- Invoices event producers/organizers for City services and equipment rendered in connection with special events

- Manages community/business outreach for special events, including maintenance of website, social media channels, issuance of press releases, etc.

- Represents the Mayor when requested, with speaking remarks, public appearances, and community events.

- Provides proclamations, citations, and public documents in a quick and timely fashion, often completing them with 24 hours notice. 

 

 

Position Summary

The Social Media and Communications Coordinator plays a key role in shaping and elevating the Office of City Representative and Special Events' digital presence. This role is responsible for producing video and digital content, visual assets, and multimedia storytelling to support special event operations, community engagement, and community outreach. The position aides in managing OSE and OCR's social media platforms, develops and edits content, supports high-priority projects and events, and ensures consistent, compelling brand representation across all channels. This role collaborates closely with internal partners and assists in press and event coordination. 

 

Job Description

• Film, edit, and produce high-quality video content for social media, web, presentations, and digital campaigns.
• Create visual assets including graphics, motion graphics, reels, short-form videos, and promotional materials.
• Ensure all content aligns with OCRSE brand guidelines and the City’s communication standards.
• Co-manage OCRSE’s flagship social media accounts (e.g., Instagram, LinkedIn) including content planning, scheduling, posting, and timely community engagement.
• Monitor digital performance metrics to assess reach, engagement, and impact; propose data-informed improvements.
• Work closely with pertinent program areas and other City departments to develop content that supports events, initiatives and campaigns.
• Partner with external collaborators when necessary (vendors, contractors, influencers, etc.).
• Capture and produce content during events, on-site activities, trainings, and employee engagement initiatives.
• Provide real-time event coverage on social platforms and deliver post-event recaps and highlight reels.
• Assist in developing content calendars, campaign briefs, and project timelines.
• Offer creative direction and feedback to contributors producing supplementary digital content.
• Stay informed about evolving digital media trends, emerging technologies, and best practices in video production and social media engagement.
• Identify opportunities to enhance OCRSE’s digital presence through new content formats, storytelling techniques, and engagement strategies.
• All other duties as assigned.

 

Required Competencies, Knowledge, Skills, and Abilities

Knowledge of:

• Video production techniques, including storyboarding, filming, lighting, sound, and post-production editing.
• Digital content creation best practices for social media platforms such as Instagram, LinkedIn, YouTube, and TikTok.
• Graphic design fundamentals, motion graphics, and visual branding standards.
• Social media analytics tools and performance metrics used to assess engagement and reach.
• Current and emerging trends in digital media, public-sector communications, and audience engagement.
• City of Philadelphia communication guidelines, brand standards, and accessibility requirements (or ability to learn quickly).

 

Skill in:

• Using professional video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, After Effects, CapCut, Canva).
• Creating high-quality short-form and long-form video content for a variety of audiences and platforms.
• Developing creative concepts and transforming ideas into compelling, audience-focused digital content.
• Writing and editing clear, concise copy for captions, scripts, and multimedia communications.
• Managing multiple deadlines, projects, and content calendars in a fast-paced environment.
• Collaborating with staff, interns, and external partners to support communications priorities.

 

Ability to:

• Think creatively and strategically about audience engagement across digital platforms.
• Capture live event footage and produce timely social media coverage.
• Ensure brand consistency and adherence to City communication standards across all outputs.
• Build positive working relationships with OCRSE staff, City departments, and community-facing stakeholders.
• Receive feedback and adjust content or creative direction as needed.

Bachelor's degree from an accredited college or university in Communications, Digital Media, Film/Video Production, Marketing, Journalism, Graphic Design, or a related field.

Two to four years of experience in video production, digital content creation, multimedia communications, or social media management, producing content for organizational, public-facing, or brand-level platforms.

TO APPLY: Interested candidates must submit a cover letter and resume.

Salary Range: $60,000–$70,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 8 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected].

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx